At a Glance
- Tasks: Provide five-star service to patients, manage appointments, and handle communications.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and professional growth opportunities.
- Other info: Fast-paced role with a focus on teamwork and patient satisfaction.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Experience in customer service or healthcare, excellent communication skills.
The predicted salary is between 29120 - 33152 € per year.
Private Doctors surgery in North Leeds LS8
Salary circa A GBP 14:16 ph dependent on skills and experience
Hours midday : 6pm daily Monday to Friday with Saturday hours to be discussed
Site based no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced receptionist/private patient co-ordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The Role Will Include, But Is Not Limited To:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General Housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patient
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills And Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem solving skills
Experienced Receptionist and Private Patient Co:ordinator in Bradford employer: TipTopJob
The Private Doctors in North Leeds is an exceptional employer, offering a supportive work environment where patient care is at the forefront of our mission. With a focus on delivering five-star service, we provide our team with opportunities for professional growth and development, alongside competitive pay and a collaborative culture that values each member's contribution. Join us to be part of a dedicated team that makes a real difference in patients' lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Receptionist and Private Patient Co:ordinator in Bradford
✨Tip Number 1
Get to know the company! Research The Private Doctors and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about patient interaction, make sure you can convey empathy and professionalism. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at The Private Doctors.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Experienced Receptionist and Private Patient Co:ordinator in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant roles in medical or aesthetic settings. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at The Private Doctors. Share specific examples of how you've provided five-star service in previous roles – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of patient interaction, make sure your application reflects your excellent communication skills. Whether it's through your writing style or how you present your experiences, let us see that you can connect with people effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at TipTopJob
✨Know the Practice Inside Out
Before your interview, take some time to research The Private Doctors. Understand their services, values, and what sets them apart in the healthcare industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since this role is all about providing five-star service, be ready to share specific examples from your past experiences where you excelled in customer service. Think of situations where you went above and beyond for a patient or client, as this will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks simultaneously, so prepare to discuss how you stay organised under pressure. You might want to mention any tools or methods you use to prioritise tasks and manage your time effectively, as this will reassure them of your ability to handle the workload.
✨Practice Empathy and Communication
As you'll be dealing with patients who may be anxious or in need of support, practice conveying empathy during your interview. Role-play common scenarios you might encounter, focusing on how you would listen to and address patients' concerns. This will demonstrate your interpersonal skills and ability to connect with patients.
