At a Glance
- Tasks: Manage box office operations and lead a small team to ensure excellent customer service.
- Company: Exciting independent hospitality and live music events business.
- Benefits: Competitive salary of GBP 40,000 plus Tronc, with a dynamic work environment.
- Other info: Monday to Friday role with occasional weekends based on events.
- Why this job: Join a passionate team and immerse yourself in the world of live entertainment.
- Qualifications: Experience in box office management and strong organisational skills required.
The predicted salary is between 40000 - 40000 £ per year.
We are looking for an experienced Box Office Manager to join an exciting independent hospitality and live music events business. This is a fantastic opportunity for someone highly organised, operationally strong, and passionate about customer experience, hospitality, and ideally music/live entertainment. This is primarily an office-based role managing a small team of 4–5 people, ensuring the smooth day-to-day running of all box office operations and customer touchpoints.
Responsibilities
- Manage incoming emails and phone calls across all customer touchpoints
- Act as the primary source of information for customers, handling enquiries, complaints, and troubleshooting
- Oversee all ticketing activity including bookings, cancellations, and amendments
- Monitor cancellations across shows and manage ticket reallocations
- Enter daily financial data and complete cash-up procedures
- Maintain accurate records of transactions, adjustments, and customer interactions
- Handle general administrative duties including filing, receipts, and documentation
- Issue credit notes for resold tickets based on nightly reporting
- Prepare, organise, and print daily guest lists, ensuring accuracy at all times
- Manage artist and promoter guest lists and associated requirements
- Ensure all box office systems run smoothly day to day
- Upload and maintain accurate show listings on the website
- Lead, support, and manage a team
What We're Looking For
- Previous experience within a Box Office Manager or similar operational/admin role
- Experience managing or supervising teams
- Strong organisational and administrative skills
- Excellent communication and customer service abilities
- Passion for hospitality, live events, or music would be highly desirable
The Details
- 40-hour contract
- Mainly Monday to Friday, 10am–6pm
- Some weekends may be required depending on events/business needs
Box Office Manager : A GBP 40,000 + Tronc employer: TipTopJob
Join a vibrant independent hospitality and live music events business that values passion, creativity, and exceptional customer service. As a Box Office Manager, you'll thrive in a supportive work culture that prioritises employee growth and development, offering opportunities to lead a dedicated team while enjoying the dynamic atmosphere of live entertainment. With a focus on work-life balance and a primarily Monday to Friday schedule, this role provides a unique chance to be part of an exciting industry in a location that celebrates music and community.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Manager : A GBP 40,000 + Tronc
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality and live music scene. Attend events, join relevant groups on social media, and don’t be shy about letting people know you’re on the lookout for a Box Office Manager role.
✨Tip Number 2
Show off your passion! When you get the chance to chat with potential employers, let your enthusiasm for customer experience and live events shine through. Share stories that highlight your operational strengths and how you’ve made a difference in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company and its events. Familiarise yourself with their ticketing systems and customer service approach. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Box Office Manager : A GBP 40,000 + Tronc
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality and live music shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about being part of our team!
Be Organised:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a tidy presentation as much as we value strong organisational skills in the role!
Tailor Your Experience:Highlight your relevant experience in box office management or similar roles. We’re looking for specific examples of how you’ve handled customer enquiries or managed a team, so don’t hold back on those details!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you’re familiar with the ins and outs of box office operations. Brush up on ticketing systems, customer service best practices, and any relevant software. This will show that you’re not just passionate about the role but also ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves managing a small team, be prepared to discuss your leadership style. Think of examples where you've successfully led a team or resolved conflicts. Highlight how you can motivate and support your team to ensure smooth operations.
✨Customer Experience is Key
Demonstrate your passion for customer service by sharing specific examples of how you've handled enquiries or complaints in the past. Show that you understand the importance of creating a positive experience for customers, especially in the hospitality and live events sector.
✨Be Organised and Detail-Oriented
This role requires strong organisational skills, so come prepared with examples of how you manage multiple tasks effectively. Discuss your methods for keeping accurate records and ensuring everything runs smoothly, as this will resonate well with what they’re looking for.
