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- Tasks: Be the go-to person for residents, managing tenancies and ensuring top-notch service.
- Company: Join Stonewater, a leading housing provider dedicated to community impact.
- Benefits: Enjoy a competitive salary, flexible working, and a supportive team environment.
- Other info: Opportunity to work across beautiful locations in the South West.
- Why this job: Make a real difference in people's lives while building your career in housing.
- Qualifications: Experience in housing management or customer service is essential.
The predicted salary is between 36000 - 36000 ÂŁ per year.
You are invited to help bring services closer to home. Our customers want a better local presence, and we’re creating new roles to strengthen our community impact.
Patch Assignments:
- Cotswold, West Oxfordshire, Wiltshire (x1)
- Wiltshire (x1)
- Somerset (x2)
- Dorset (Bournemouth, Christchurch and Poole, New Forest) (x2)
Responsibilities:
- Take ownership of a defined patch and be the key point of contact for residents, ensuring services are responsive, compliant, and customer focused.
- Manage the full tenancy lifecycle, from sign‑up through to end of tenancy.
- Handle tenancy changes, mutual exchanges, and investigate tenancy breaches or fraud.
- Support lettings and voids activity to minimise rent loss and turnaround times.
- Carry out estate inspections and address neighbourhood and environmental issues.
- Manage low‑level anti‑social behaviour, neighbour disputes, and support more complex cases.
- Identify and respond to vulnerability, safeguarding, hoarding, and non‑access cases.
- Complete person‑centred fire risk assessments and monitor health and safety issues.
- Investigate complaints and learn from outcomes to improve services.
- Work in partnership with local authorities and external agencies to support customers effectively.
- Champion Stonewater’s Customer Promise: delivering services that are respectful, personalised, and trauma‑informed.
Qualifications & Experience:
- Experience of housing management or a similar customer‑facing role, with confidence managing complex and sensitive situations.
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
- Knowledge of housing legislation, including safeguarding, ASB, and welfare reform.
- Strong communication and influencing skills, able to work calmly under pressure.
- Customer‑focused mindset with a commitment to equality, inclusion and trauma‑informed practice.
- Confidence using digital systems and data to manage cases and improve performance.
- Ability to work independently, manage competing priorities, and make sound day‑to‑day decisions.
- Comfortable working flexibly, including participating in an out‑of‑hours rota if required.
Benefits & Conditions:
- Appointment will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
At Stonewater, our customer promise is to make things personal: if it matters to our customers, it matters to us. Stonewater manages around 40,000 homes, serving 93,000 customers across general rent, shared ownership, sale, and specialist accommodation.
Housing Officer in Bournemouth employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Bournemouth
✨Tip Number 1
Get to know the company! Research Stonewater and understand their values, especially their Customer Promise. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management and customer service. Think of examples from your past experiences that demonstrate your skills in handling complex situations and working with diverse communities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to the community impact we’re aiming for.
We think you need these skills to ace Housing Officer in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing management and customer service, and show us how you can bring a personal touch to our community impact.
Showcase Relevant Experience: We want to see your experience with tenancy management and handling complex situations. Use specific examples that demonstrate your skills in communication and problem-solving, especially in customer-facing roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at TipTopJob
✨Know Your Patch
Before the interview, research the specific areas you'll be managing. Understand the local community dynamics, housing issues, and any recent developments in Wiltshire, Dorset, or Somerset. This will show your potential employer that you're genuinely interested and ready to take ownership of your patch.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully managed customer relationships, especially in sensitive situations. Highlight how you’ve handled complaints or complex cases, demonstrating your commitment to a customer-focused mindset and trauma-informed practice.
✨Brush Up on Housing Legislation
Familiarise yourself with key housing legislation relevant to the role, such as safeguarding and anti-social behaviour laws. Being able to discuss these topics confidently will show that you’re knowledgeable and prepared to navigate the complexities of housing management.
✨Demonstrate Your Digital Savvy
Since the role requires confidence in using digital systems, be ready to discuss your experience with technology in housing management. Share specific tools or software you've used to manage cases and improve performance, showcasing your ability to adapt to new systems.