At a Glance
- Tasks: Be the first point of contact for emergency and non-emergency calls, providing support and assistance.
- Company: Join Dorset Police, a supportive team dedicated to community safety.
- Benefits: Competitive salary, gym membership discounts, pension scheme, and free onsite parking.
- Other info: Comprehensive training and development opportunities with regular support check-ins.
- Why this job: Make a real difference in people's lives while developing valuable skills in a dynamic environment.
- Qualifications: Strong communication skills, IT proficiency, and the ability to work under pressure.
The predicted salary is between 31012 - 34039 £ per year.
Location: Bournemouth Contact Centre, Dorset
Salary: Scale D £31,012 to £34,039 per annum inclusive of a 14% shift allowance PLUS up to approximately £2,500 weekend working allowance, which is claimable.
A Contact Officer is the first point of contact for a caller to Dorset Police. What you say and how you say it will help resolve the caller's query and influence how they feel about Dorset Police once the call has been completed.
A unique job for a unique person demands friendly patience, a broad mind and a positive attitude. You must be able to work as part of a close-knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.
As one of our Contact Officers, you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, handling every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls.
The focus of the Dorset Contact Management is on making every contact count by getting it right first time and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24-hour capability.
Prior to your Contact Officer training course (which you will be advised of once you have started in the role), you will be working as a triage operator to familiarise yourself with the Contact Centre and the types of enquiries. Your salary and shift allowance will remain as above.
Do You Have
- Good communication skills with the ability to provide excellent customer service
- Good IT skills and the ability to type 30 words per minute
- Good decision-making skills and the ability to solve problems quickly using your own initiative
- Resilience within a high-pressure environment
- Ability to work effectively as part of a team and work to achieve team goals
You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.
What You Get If You Join Us
- A competitive salary with yearly increments.
- Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
- Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
- Company sick pay.
- Competitive local government pension scheme.
- Job related equipment, as required.
- Free onsite parking at many police sites throughout the counties.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
- Development and training opportunities.
- Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
If you feel you are a suitable candidate and would like to work for Dorset Police, please proceed through the following link to be redirected to our website to complete your application.
Frontline Contact Officer: 101/999 Support & Care in Bournemouth employer: TipTopJob
Dorset Police offers a rewarding opportunity for individuals seeking to make a meaningful impact in their community as Frontline Contact Officers. Located in the vibrant Bournemouth Contact Centre, employees benefit from a supportive work culture that prioritises teamwork and personal development, alongside competitive salaries, generous allowances, and access to wellness programmes. With a focus on employee growth and a commitment to providing excellent service, Dorset Police is an exceptional employer for those looking to contribute positively while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Contact Officer: 101/999 Support & Care in Bournemouth
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Frontline Contact Officer does and the skills needed. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for callers, it’s crucial to sound friendly and calm. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or local community groups. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and the application process there.
We think you need these skills to ace Frontline Contact Officer: 101/999 Support & Care in Bournemouth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and positive attitude that fits perfectly with the role of a Contact Officer.
Highlight Your Skills:Make sure to showcase your communication skills and any experience you have in customer service. We’re looking for someone who can handle calls with empathy and make quick decisions, so give us examples of how you've done this before!
Tailor Your Application:Read the job description carefully and tailor your application to match what we’re looking for. Use keywords from the description to demonstrate that you understand the role and how you fit into our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be.
How to prepare for a job interview at TipTopJob
✨Know Your Role
Familiarise yourself with the responsibilities of a Frontline Contact Officer. Understand what it means to be the first point of contact for callers and how your communication can impact their experience. This will help you articulate why you're a great fit for the role.
✨Show Empathy
During the interview, demonstrate your ability to handle sensitive situations with empathy. Share examples from your past experiences where you've successfully managed difficult conversations or provided support to someone in need. This will highlight your suitability for the role.
✨Practice Decision-Making
Prepare for situational questions that assess your decision-making skills. Think of scenarios where you had to make quick decisions under pressure. Practising these responses will help you feel more confident during the interview.
✨Team Player Mindset
Emphasise your ability to work as part of a close-knit team. Share stories that showcase your collaborative spirit and how you contribute to achieving team goals. This is crucial for a role that relies on teamwork and support.
