At a Glance
- Tasks: Be the first point of contact for callers, providing support and resolving queries.
- Company: Join Dorset Police, a supportive team dedicated to community safety.
- Benefits: Competitive salary, gym membership discounts, and a local government pension scheme.
- Other info: Flexible training plan with ongoing support and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Good communication, IT skills, and the ability to work under pressure.
The predicted salary is between 31012 - 34039 £ per year.
Location: Bournemouth Contact Centre, Dorset
Salary: Scale D A GBP 31,012 to A GBP 34,039 per annum inclusive of a 14 shift allowance PLUS up to approximately A GBP 2500 weekend working allowance, which is claimable.
A Contact Officer is the first point of contact for a caller to Dorset Police. What you say and how you say it will help resolve the caller's query and influence how they feel about Dorset Police once the call has been completed. A unique job for a unique person demands friendly patience, a broad mind and a positive attitude. You must be able to work as part of a close-knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.
Acting as the front line of policing as one of our Contact Officers, you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, handling every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls. The focus of the Dorset Contact Management is on making every contact count by getting it right first time and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24 hour capability.
Prior to your Contact Officer training course (which you will be advised of once you have started in the role), you will be working as a triage operator to familiarise yourself with the Contact Centre and the types of enquiries. Your salary and shift allowance will remain as above.
Do You Have
- Good communication skills: with the ability to provide excellent customer service
- Good IT skills and the ability to type 30 words per minute
- Good decision-making skills and the ability to solve problems quickly using your own initiative
- Resilience within a high-pressure environment
- Ability to work effectively as part of a team and work to achieve team goals
You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.
What You Get If You Join Us
- A competitive salary with yearly increments.
- Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
- Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of A GBP 5).
- Company sick pay.
- Competitive local government pension scheme.
- Job related equipment, as required.
- Free onsite parking at many police sites throughout the counties.
- Access to Group insurance scheme (via salary sacrifice scheme).
- Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
- Development and training opportunities.
- Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
If you feel you are a suitable candidate and would like to work for Dorset Police, please proceed through the following link to be redirected to our website to complete your application.
Dorset Police Contact Management in Bournemouth employer: TipTopJob
Dorset Police offers a rewarding and meaningful career as a Contact Officer in the vibrant Bournemouth Contact Centre, where you will be part of a close-knit team dedicated to providing exceptional service to the community. With competitive salaries, generous benefits including subsidised gym memberships, and a strong focus on employee development and well-being, Dorset Police fosters a supportive work culture that empowers you to thrive in a high-pressure environment while making a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Dorset Police Contact Management in Bournemouth
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Contact Officer does and the skills needed. This will help you speak confidently about how you can contribute during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for callers, being able to convey empathy and clarity is key. Try role-playing scenarios with friends or family to sharpen your responses.
✨Tip Number 3
Network with current or former Contact Officers if you can. They can provide insider tips on what to expect and how to stand out in the application process. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities directly from us at Dorset Police.
We think you need these skills to ace Dorset Police Contact Management in Bournemouth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and positive attitude that fits perfectly with our team.
Highlight Your Skills:Make sure to showcase your communication skills and any experience you have in customer service. We’re looking for those who can handle calls with empathy and make quick decisions, so give us examples of how you've done this before!
Tailor Your Application:Read the job description carefully and tailor your application to match what we’re looking for. Use similar language and highlight relevant experiences that demonstrate your ability to thrive in a high-pressure environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be.
How to prepare for a job interview at TipTopJob
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Contact Officer does. Familiarise yourself with the responsibilities outlined in the job description, especially around handling calls and providing support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Contact Officer, communication is key. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent customer service. Practising how you articulate your thoughts can also help you convey empathy and patience during the interview.
✨Demonstrate Decision-Making Ability
Think of scenarios where you've had to make quick decisions under pressure. Be ready to discuss these situations in your interview, highlighting your problem-solving skills and how you remained calm in challenging circumstances. This will show that you can handle the demands of the role effectively.
✨Emphasise Teamwork and Support
Dorset Police values a close-knit team environment. Be prepared to talk about your experiences working in teams, how you contribute to team goals, and how you support your colleagues. This will demonstrate that you’re not just a great individual contributor but also a team player who fits well within their culture.
