At a Glance
- Tasks: Be the frontline of policing, handling calls and providing support to the community.
- Company: Join Dorset Police and make a difference in your community.
- Benefits: Competitive salary, potential weekend allowances, and comprehensive training.
- Other info: Permanent full-time role with opportunities for flexible working arrangements.
- Why this job: Make every contact count and help people in need while developing your skills.
- Qualifications: Empathy, calmness under pressure, and a desire to help others.
Location: Dorset
Salary Scale D: Starts at £27,204 rising incrementally to a maximum of £29,859 per annum. Commencing salary for this role is £31,012 to £34,039 per annum inclusive of a 14-shift allowance, with potential to earn up to £2,500 weekend working allowance after completing classroom-based training.
Vacancy Type: Permanent, Full Time (37 hours per week)
Role and Responsibilities:
- The DCM: Contact Officer, based at Bournemouth Police Station (OC), will act as the front line of policing.
- Responsibilities include receiving non-emergency and emergency calls, and online contacts from members of the public.
- Ensuring appropriate help and support is established.
- Handling every call with empathy and remaining calm when dealing with potentially sensitive and upsetting situations.
- Conducting risk assessments.
- Providing an efficient and reactive response to requests for service within a 24-hour capability.
- The focus is on making every contact count by getting it right the first time and ensuring an efficient and effective customer journey.
Training and On-the-Job Preparation:
- Before the Contact Officer training course, the successful candidate will work as a triage operator to familiarize themselves with the Contact Centre and types of enquiries.
- The duration of triage work will vary depending on the timing of the next training course.
- The course lasts 12 weeks; no annual leave is granted during training. Any leave booked prior to joining will be honoured.
- The role is based in Bournemouth but may require travel to Winfrith for training.
Recruitment Timeline:
- Eligibility via the e-recruitment portal.
- Situational Judgement Test – complete within 7 days of eligibility.
- Virtual Assessment Centre – complete within 7 days of passing the SJT.
- Final interview and telephone assessment – interview link provided after passing SJT and VAC.
Working Arrangement:
- Static: the role requires presence at specific force premises with limited opportunity for remote work.
- This position is 37 hours per week but flexible part-time arrangements may be considered where business need allows.
- Hybrid working details include a minimum of one day per week in the office.
- This role is subject to change as per business requirements.
If you feel you are a suitable candidate and would like to work for Dorset Police, please proceed through the application link to complete your application.
Contact Officer in Bournemouth employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Officer in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TipTopJob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TipTopJob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Officer in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TipTopJob:Your cover letter is your chance to shine! Tell us why you want to work at TipTopJob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TipTopJob!
How to prepare for a job interview at TipTopJob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
