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- Tasks: Monitor real-time data and manage resources to optimise service levels.
- Company: Join a dynamic customer relationship centre with a focus on data-driven operations.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team environment.
- Why this job: Make a real impact by ensuring top-notch service through data analysis.
- Qualifications: Experience with Calabrio or similar systems and strong Excel skills required.
- Other info: 9-month contract with potential for renewal; ideal for hardworking and approachable candidates.
The predicted salary is between 30000 - 42000 £ per year.
A customer relationship centre is recruiting a Workforce Analyst for a 9-month contract with potential for renewal. The role involves real-time monitoring, resource management, and data analysis to ensure optimal service levels.
Experience with Calabrio or similar workforce management systems is essential. Ideal candidates will be hardworking, approachable, and proficient in Excel.
This full-time position operates on-site on Tuesdays and Wednesdays, along with a hybrid working option.
Real-Time Workforce Analyst | Data-Driven Ops Specialist in Birmingham employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Workforce Analyst | Data-Driven Ops Specialist in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience with data analysis and workforce management systems like Calabrio can benefit the role. Practice your answers so you can deliver them confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Real-Time Workforce Analyst | Data-Driven Ops Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with workforce management systems like Calabrio. We want to see how your skills align with the role, so don’t be shy about showcasing your data analysis and resource management expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Workforce Analyst position. Share specific examples of how you've used Excel or managed resources effectively in previous roles.
Show Your Personality: We’re looking for someone approachable and hardworking, so let your personality come through in your application. A friendly tone can make a big difference, so don’t hesitate to show us who you are beyond the qualifications.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at TipTopJob
✨Know Your Tools
Familiarise yourself with Calabrio and any other workforce management systems mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to optimise service levels in previous roles.
✨Excel Skills on Display
Since proficiency in Excel is a must, brush up on your skills before the interview. Prepare to showcase your ability to analyse data effectively, perhaps by discussing specific examples where your Excel skills made a difference in your past work.
✨Real-Time Monitoring Insights
Think about your approach to real-time monitoring and resource management. Be prepared to share strategies you've implemented in the past to ensure optimal service levels, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Show Your Approachability
As the role requires being approachable, think of ways to convey your interpersonal skills during the interview. Share anecdotes that highlight your teamwork and communication skills, showing that you can collaborate effectively in a customer-focused environment.
