At a Glance
- Tasks: Manage customer accounts, resolve queries, and ensure smooth communication.
- Company: Join a dynamic team in a hybrid work environment.
- Benefits: Competitive pay, flexible working, and opportunities for growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Be the voice of the company and make a difference for customers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 15 - 15 £ per hour.
Location: Basingstoke (Hybrid: 4 days onsite, with flexibility to work from home as needed)
Pay Rate: GBP14:15.00 per hour (Equivalent to GBP27,000 per annum)
Hours: Full-time, 37.5 hours per week
Shift Pattern: Monday to Thursday 9:00-17:00, Friday 9:00-15:30 (45-minute daily break)
Contract Type: 10 months initially
Start Date: ASAP
Position Summary
We are seeking two highly organized and communicative Customer Service Assistants to play a key role in managing customer accounts across the UK. In this role, you will act as a primary point of contact, ensuring seamless communication to resolve delivery delays, technical queries, and finance issues.
Key Responsibilities
- Account and Data Management: Maintain and update customer master database records to ensure compliance with data protection and auditing standards.
- Order Processing: Raise quotations, process customer orders, and manage scheduling agreements according to agreed service levels.
- Customer Communication: Handle telephone and email enquiries daily, building strong relationships with customers.
- Internal Collaboration: Engage regularly with internal teams including Distribution, Planning, Sales Operations, and Finance to manage customer expectations regarding stock availability, pricing, and payments.
- Issue Resolution: Investigate customer queries or complaints and take swift action to resolve them.
- Logistics Coordination: Liaise with courier agents and use tracking platforms to monitor delivery movements.
- Administration: Manage, code, and file emails in the shared team mailbox, and actively participate in daily operational meetings.
- Continuous Improvement: Support company values, participate in continuous improvement initiatives, and promote health and safety awareness.
Requirements And Skills
- Experience: Proven experience working within a team in a customer-facing or customer service environment.
- Key Traits: High level of organization, attention to detail, and strong problem-solving and communication skills.
- Technical Skills: Intermediate to advanced proficiency in Microsoft Word and Excel. Experience using SAP or similar ERP/database systems is highly advantageous.
- Industry Experience (Preferred): Prior exposure to a pharmaceutical or similar customer service environment is a plus.
Apply today
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Customer Service Assistant/Administrative Assistant in Basingstoke employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant/Administrative Assistant in Basingstoke
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TipTopJob.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TipTopJob. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant/Administrative Assistant in Basingstoke
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TipTopJob.
How to prepare for a job interview at TipTopJob
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TipTopJob's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TipTopJob offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
