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- Tasks: Manage customer orders and enhance key account experiences.
- Company: Join a dynamic team in Barnstaple with a focus on customer satisfaction.
- Benefits: Enjoy a permanent role with competitive hours and potential for leadership growth.
- Other info: Great opportunity for career advancement within 2-3 years.
- Why this job: Make a real difference in customer service while developing your career.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a Customer Service Specialist to support the effective management of customer orders, strategic accounts, and key customer experience activities. The Customer Service Specialist will play an important role in managing ticket processes, communicating with stakeholders, tracking strategic orders, and helping to improve the service delivered to key accounts. This position would suit someone with excellent communication skills, strong attention to detail, and the ambition to develop into a leadership role within 2-3 years.
Responsibilities
- Manage the ticket process to support on-time delivery of customer orders.
- Liaise with stakeholders and communicate all relevant activities related to managed accounts, escalating as required.
- Ensure strategic orders and travel packs are processed, with orders acknowledged quickly.
- Monitor strategic order progress and communicate updates to stakeholders.
- Provide reports on strategic order progress.
- Actively identify ways in which service to strategic accounts can be improved.
- Take ownership of key customer experience initiatives.
Requirements
- Experience working as a Customer Service Specialist or similar.
- Excellent written and verbal communication skills.
- Empathetic and customer-focused personality.
- Strong interpersonal skills, with the ability to work collaboratively as part of a team.
- Effective time management and task prioritisation skills.
- High attention to detail.
- Process-driven approach.
- Ability to balance customer requirements with the needs of the business.
- Preferred knowledge of SAP systems.
- Proficiency in Microsoft Word and Excel.
Working Hours
Monday to Thursday, 8am to 4.30pm, and Friday, 8am to 2pm.
Customer Service Specialist in Barnstaple employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Barnstaple
✨Tip Number 1
Get to know the company! Research Barnstaple and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show off your attention to detail! During interviews, share specific examples of how you've managed tasks or projects meticulously. This will demonstrate that you can handle the ticket processes and strategic orders effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you on their radar.
We think you need these skills to ace Customer Service Specialist in Barnstaple
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Specialist role. We want to see how you can manage ticket processes and improve customer service, so don’t hold back!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Your Team Spirit: We’re looking for someone who can work collaboratively, so share examples of how you’ve successfully worked in a team. Whether it’s managing accounts or liaising with stakeholders, let us know how you’ve contributed to team success.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Customer Service Specialist position. We can’t wait to hear from you!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist inside out. Familiarise yourself with the ticket process and how it supports on-time delivery. Brush up on your knowledge of SAP systems and Microsoft Word and Excel, as these will likely come up during your chat.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your skills. Think of examples where you've effectively communicated with stakeholders or resolved customer issues. Practising clear and concise responses can help you shine in this area.
✨Highlight Your Attention to Detail
This position requires a strong attention to detail, so be ready to discuss how you've managed tasks that required precision. Share specific instances where your meticulous nature led to successful outcomes, especially in managing orders or reports.
✨Emphasise Your Team Spirit
As a Customer Service Specialist, you'll need to work collaboratively. Be prepared to talk about your experiences working in teams and how you’ve contributed to a positive team environment. Mention any leadership aspirations you have, as they’re looking for someone who can grow into a leadership role.