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- Tasks: Lead the aftersales experience for a luxury brand and ensure exceptional customer service.
- Company: Join a renowned luxury brand transforming automotive camping with bespoke campervans.
- Benefits: Competitive salary of £43,000 plus benefits and bonus opportunities.
- Why this job: Make a real impact in a growing company focused on unforgettable journeys.
- Qualifications: Experience in aftersales management within premium products and strong leadership skills.
- Other info: Dynamic role with opportunities for professional growth and collaboration across teams.
The predicted salary is between 37000 - 49000 £ per year.
Location: Warmington (HQ)
Contract: Permanent, Full-time
Salary: A GBP 43,000 per annum + Benefits + Bonus
Deliver excellence. Build loyalty. Lead the aftersales experience for a luxury brand redefining adventure on the road. Join a renowned name that is transforming automotive camping luxury, crafting bespoke campervans and motorhomes designed for unforgettable journeys. With continued growth and an expanding customer base, the business is now seeking an experienced Aftersales Manager to lead and elevate the end-to-end aftersales operation.
Your Role As The Aftersales Manager
Based at the Oxfordshire HQ and reporting into the senior leadership team, you'll take ownership of the full aftersales function, ensuring customers receive an exceptional experience long after handover. You'll lead service, warranty, and customer support teams, embedding best practice, improving efficiency, and building long-term customer loyalty that supports the brand's premium reputation.
- Aftersales Leadership: Lead, coach, and develop a high-performing aftersales team across service, warranty, and customer support. Oversee daily workshop operations, job scheduling, and workflow efficiency, ensuring all internal and external repair orders are processed accurately.
- Customer Experience: Own the aftersales customer journey, ensuring seamless support, clear communication, and outstanding service standards.
- Operational Excellence: Design and refine aftersales processes to improve efficiency, turnaround times, and customer satisfaction.
- Warranty And Quality: Oversee warranty management, fault resolution, and feedback loops to support continuous product and quality improvement.
- Commercial Performance: Manage aftersales budgets, cost control, and revenue opportunities while maintaining premium service levels.
- Collaboration: Work closely with Sales, Production, and Design teams to ensure smooth handovers and consistent customer experiences.
- Continuous Improvement: Use data, customer insight, and KPIs to drive performance, accountability, and service innovation.
What You'll Bring To The Aftersales Manager Position:
- Proven experience leading an aftersales or service function within automotive, leisure vehicles, or a similar premium product environment.
- Strong people leadership skills with the ability to motivate and develop teams.
- A customer-first mindset with a passion for delivering exceptional service.
- Solid operational, commercial, and problem-solving capability.
- Confident communicator, comfortable working cross-functionally and with senior stakeholders.
- Strong understanding of warranty processes, service operations, and parts management.
- Financial acumen with experience managing budgets.
Ready to take ownership of the customer experience beyond the sale? To show your interest in this Aftersales Manager role please Apply Now with a copy of your CV. Should you be successfully shortlisted, a member of our team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.
Aftersales Manager in Banbury employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and engage on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, products, and recent news. We want you to walk in feeling confident and ready to show how you can elevate their aftersales experience!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Aftersales Manager. We suggest rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe it’s a great way to keep you top of mind for the hiring team.
We think you need these skills to ace Aftersales Manager in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Aftersales Manager role. Highlight your leadership experience in aftersales or service functions, and don’t forget to showcase your customer-first mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional service and how your background aligns with our luxury brand values. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your operational excellence and ability to drive performance. Numbers speak volumes, so include any relevant KPIs or success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at TipTopJob
✨Know the Brand Inside Out
Before your interview, dive deep into the company’s history, values, and products. Understand what sets them apart in the luxury automotive market. This knowledge will not only impress but also help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, developing talent, and driving performance. Be ready to discuss specific challenges you faced and how you overcame them.
✨Emphasise Customer Experience
This role is all about enhancing the customer journey. Think of instances where you’ve improved customer satisfaction or streamlined processes. Be prepared to share these stories, highlighting your customer-first mindset and problem-solving skills.
✨Prepare for Financial Discussions
Since managing budgets is key, brush up on your financial acumen. Be ready to discuss how you've handled budgets in previous roles, including cost control and revenue generation. This will show that you can maintain premium service levels while being commercially savvy.
