At a Glance
- Tasks: Streamline processes and implement automation solutions to boost efficiency.
- Company: Join a dynamic tech services team in Birmingham with a focus on innovation.
- Benefits: Enjoy enhanced holidays, health perks, and opportunities for professional growth.
- Other info: Collaborative environment with exciting career development opportunities.
- Why this job: Make a real impact by improving service delivery and operational excellence.
- Qualifications: Experience in IT operations and a passion for process improvement.
The predicted salary is between 40000 - 55000 £ per year.
IT Automation and Service Improvement Engineer – Birmingham (hybrid) – GBP40k to GBP55k
We’re looking for an IT Automation and Service Improvement Engineer to join a growing technology services team in a newly created role focused on automation, operational efficiency and continuous service improvement.
This position suits someone who enjoys identifying problems, streamlining processes and finding smarter ways of working.
You’ll work across a range of managed services, helping to reduce manual effort, improve service quality and drive operational excellence through automation and process improvement.
Benefits
- Enhanced holiday allowance (option to buy and sell days)
- Cycle to work scheme and electric vehicle leasing scheme
- Discount scheme
- Life assurance
- Health and wellbeing
- Training and qualifications
- + more
- What You’ll Be Doing
- Identifying manual, repetitive, and time-consuming tasks and implementing automation solutions to improve efficiency.
- Analysing operational processes and building improvement roadmaps with measurable outcomes.
- Reviewing service performance, monitoring coverage, patch compliance, and operational procedures to identify opportunities for improvement.
- Developing and standardising processes for onboarding, service transitions, and ongoing service delivery.
- Working closely with technical, project, support and commercial teams to improve collaboration and service delivery.
- Supporting the development of reporting, dashboards and operational insights.
- Contributing to future service development and technical solution design where required.
- What We’re Looking For
- Experience within a Managed Services, MSP, IT Operations, Service Desk, Infrastructure, or Technical Operations environment.
- Experience of automation, process improvement, workflow optimisation, scripting, or systems integration.
- Strong analytical skills and a data-driven approach to problem solving.
- Excellent communication skills with the ability to translate technical information for different audiences.
- A proactive mindset with a genuine interest in improving how services are delivered.
- Ideally some experience with any of the following: Ninja One, Halo, Ruckus, Bitdefender, Sonic Wall, RMM platforms, DR or Backups.
We are an equal opportunity employer. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
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Automation and Service Improvement Engineer employer: TipTopJob
At TipTopJob, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. Located in the serene surroundings of Thatcham, Berkshire, our mental health hospital provides extensive benefits, including a competitive salary and opportunities for continuous development, making it an ideal place for dedicated professionals to thrive in their careers while making a meaningful impact on patients' lives.
