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For Companies At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their service needs.
- Company: Join a respected car dealership with strong values and a supportive team.
- Benefits: Enjoy a competitive salary, bonuses, and a company car.
- Other info: Great opportunities for training and career development await you!
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience in a similar role and a passion for customer service.
The predicted salary is between 27500 - 33000 £ per year.
An opportunity has arisen for a Service Advisor to join a well‑established car dealership offering new and used cars, servicing, Motability, and fleet solutions. As a Service Advisor, you will be delivering high‑quality aftersales experience through customer‑facing service coordination and support. This full‑time permanent role offers a salary range of GBP 27,500 – GBP 33,000 and benefits.
Responsibilities
- Acting as the first point of contact for customers both face to face and over the telephone
- Managing service bookings and keeping customers updated throughout the process
- Liaising with workshop and internal departments to ensure smooth workflow
- Supporting service‑related administration and record keeping
- Advising customers on additional services such as maintenance plans and vehicle health checks
- Ensuring a consistently high standard of customer satisfaction and care
- Handling queries professionally and efficiently
Qualifications
- Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role
- Ideally have 1 year of experience working in a franchised car dealership
- Strong customer service focus with a professional and friendly approach
- Confident communication skills, both verbal and written
- Good IT literacy and ability to use dealership systems
- Ability to multitask and manage a busy workload effectively
- Full UK driving licence
Benefits
- Competitive salary
- Performance‑related bonus opportunities
- Company pension scheme
- Company Car
- Generous annual leave entitlement
- Bereavement leave
- Manufacturer and internal training and development support
- Employee wellbeing and recognition initiatives
- Staff discounts and benefits platform
- Career development opportunities within a growing organisation
This is a great opportunity for an experienced Service Advisor looking to join a respected automotive business with strong values and genuine career progression.
Service Advisor in Antrim employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Antrim
✨Tip Number 1
Get to know the company inside out! Research their values, services, and customer feedback. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be confident and clear when talking to customers. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Advisor in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor or in similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service focus and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've delivered high-quality customer service in the past – we love a good story!
Show Off Your IT Skills: Since you'll be using dealership systems, it's important to mention your IT literacy. If you've worked with any specific software or tools before, let us know! We appreciate candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at TipTopJob
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to handle them, as this will show that you're prepared and genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the face of the dealership. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to manage difficult situations and maintain a friendly, professional demeanour.
✨Practice Your Communication
Since you'll be liaising with customers and internal departments, practice clear and confident communication. Consider doing mock interviews with a friend or family member to refine your verbal skills and ensure you can articulate your thoughts effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to demonstrate your enthusiasm and commitment.