Ambulance Care Assistant

Job Title

Ambulance Care Assistant (Driver) – Patient Transport Services

Location

Dartford, DA1 1RT, United Kingdom

Work Hours & Salary

Full Time, Permanent – 42.5 hours per week.

Annual Salary: £27,922.58 (approx £12.60 per hour).

About Us

Patient Transport Services (PTS) is one of the UK’s largest non‑emergency patient transport providers, carrying out over 350,000 journeys on behalf of the NHS each year. With 12 operational bases, a dedicated call centre and over 720 staff, we deliver safe, caring, high‑quality patient‑centric transport.

Role Overview

The Ambulance Care Assistant (ACA) will transport elderly, sick and vulnerable patients to medical appointments and between healthcare facilities, while providing compassion and support. The role requires empathy, resilience and teamwork.

Key Responsibilities

• Drive patients with varying health and mobility needs to and from hospital/clinic appointments.
• Assist, move and handle patients, including using appropriate equipment (carry chair, stretchers, wheelchairs).
• Ensure safety and patient welfare at all times, providing reassurance, comfort and support.
• Assist patients when entering and leaving their homes.
• Maintain cleanliness of vehicle and equipment.
• Liaise with central control team to ensure timely pick‑up and drop‑off.
• Undertake patient and vehicle risk assessments, complete reports and documentation.

About You / Qualifications

• Full UK Manual Driving Licence – essential.
• Effective and resilient under pressure, strong communication and interpersonal skills.
• Team‑player with a sympathetic, respectful and caring attitude towards patients.
• Flexible and adaptable to changing service needs.
• Commitment to ongoing training and development; 15‑day comprehensive training programme provided.

Benefits

• Company pension scheme with employer contributions.
• Free uniform.
• Free on‑site parking.
• Life assurance scheme.
• Employee Assistance Programme (confidential counselling services, 24/7 support).
• Subsidised healthcare plan.
• Charity work: Match:it and payroll giving.
• Access to a “Blue Light” card and associated discounts.
• Access to Perks at Work scheme – discounts across retailers, weekly groceries, outlets, restaurants, mobile contracts, fashion.
• Refer a friend scheme.
• Progression, training and development opportunities.

Training

Dedicated 15‑day training programme to develop the skills needed to begin and progress in a rewarding career with us.