Branches Cluster Manager (12 month FTC) in Tipton

At Tipton & Coseley Building Society, we have been proudly serving our community since 1901. Based in the West Midlands, our branches provide personalised financial solutions to help customers save, build financial resilience, and achieve homeownership. Committed to making a positive impact, we foster a culture that values creativity, diversity, and career growth, offering rewarding opportunities for our employees.

We are seeking a Branches Cluster Manager for a 12-month fixed-term contract. This full-time hybrid role sits at the heart of our retail operation, where you will provide values‑led leadership across our five branches, ensuring teams are empowered to deliver sustainable high performance aligned to our strategic objectives. You will play a key role in strengthening our presence within the local community while ensuring regulatory compliance is consistently achieved.

Hours: 35 hours per week, including 1 in 2 Saturdays (with time off in lieu)

Location: Tipton, West Midlands, with frequent travel required to our local branches

The Society is able to offer hybrid working, following successful completion of an initial probationary period, you may be able to work 2 to 3 days at home each week.

In this role you will:

• Provide inspirational, values‑led leadership across a cluster of retail building society branches, supporting Branch Leaders and their teams.
• Build strong and effective working relationships that promote trust, collaboration and accountability across the cluster.
• Coach, develop and performance manage Branch Leaders and their teams to deliver sustainable high performance aligned to strategic objectives.
• Lead the successful implementation and embedding of change, ensuring new ways of working are adopted and sustained.
• Champion exceptional customer experience across all channels, delivering positive customer outcomes in retail savings.
• Ensure each branch plays a visible and meaningful role within its local community, strengthening the Society’s reputation.
• Maintain accountability for operational standards, risk management and regulatory compliance across the branches network.
• Support customer interactions across face‑to‑face, telephone and digital channels, role modelling best practice where required.
• Take a proactive and agile approach to planning and delivery, demonstrating resilience in a changing environment.
• Respond to out of hours call‑outs and premises related issues if required.
• Ensure complaints are effectively managed in line with the Society’s Complaint Handling Policy and Procedures.

To be considered for this role you will:

• Bring experience within retail banking and/or the savings sector, gained as a Branch Manager or as a leader of branch managers.
• Bring proven experience leading multiple customer‑facing teams within a regulated financial services environment.
• Ideally demonstrate experience gained as a successful leader of leaders, with strong capability in coaching, performance delivery and talent development.
• Have a strong customer‑first mindset with a passion for delivering high‑quality, compliant retail services.
• Demonstrate experience of leading and embedding change, ensuring teams adopt and sustain transformation initiatives.
• Be a strategic thinker, able to translate strategy into consistent execution across multiple branches.
• Have a strong understanding of UK financial services regulatory and compliance frameworks or the ability to quickly develop this knowledge.
• Show resilience, adaptability and drive, thriving in a fast‑paced environment.
• Have a strong understanding of effective complaints resolution in a regulated financial services environment.
• Hold 5 GCSEs (grades 9–4 / A*–C or equivalent), including Maths and English.

Why join us at the Tipton?

Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued. Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks and a local train station connecting to nearby city centres including Wolverhampton and Birmingham. Being a smaller building society, you will have access to all decision makers. Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered.

Our benefits include:

• 27 days’ annual leave plus public bank holidays
• Staff annual discretionary bonus scheme
• Pension contribution
• Life assurance of 4 x basic salary
• Private Healthcare
• Permanent Health Insurance
• Health Cash Plan
• Access to internal Mental Health First Aiders
• Access to a Wellbeing hub and Employee assistance programme
• Celebration days
• Volunteering opportunities
• Benefit Hub subscription: giving access to a wide range of discounts across many different sectors
• Free parking

If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role. Please note, we may close this vacancy earlier than the advertised date if we receive a high volume of applications.

Tipton & Coseley Building Society is proud to be an equal opportunity employer. We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. We celebrate difference and encourage everyone to join us and be themselves at work. Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.