Mortgage Processor in Tipton

Tipton & Coseley Building Society has been proudly serving its community since 1901, assisting customers in achieving key financial goals such as saving, planning for the future, and becoming homeowners. While its branches are rooted in the West Midlands, Tipton supports a diverse membership of 37,000 across the UK, collaborating with professional mortgage brokers to provide innovative lending solutions.

This is a full-time hybrid role for a Mortgage Processor based in Tipton, with the flexibility to work from home on occasion. This role includes reviewing documentation, working closely with mortgage brokers, verifying borrower information, maintaining accurate records, and collaborating with the underwriting team to ensure smooth loan processing. The role requires attention to detail and strong communication skills to provide excellent service to customers at all stages of the mortgage application process.

Responsibilities will include:

• Manage the department email inboxes, incoming telephone calls and post.
• Process new applications received requesting outstanding information, instructing valuations and data entry into the core system.
• Liaise with internal and external stakeholders to obtain and provide progress updates from receipt of application through to mortgage completion.
• Ensure high levels of accuracy and attention to detail making sure all applications are fully compliant and processed in a timely manner.
• Prepare and issue mortgage offers in an accurate and timely manner.
• Provide an accurate and efficient service from post mortgage offer through to mortgage completion.
• Manage all incoming completion enquiries via phone and email.
• Ensure that following redemption, the Society's charge is removed in an accurate and timely manner at Land Registry.

To be considered for this role you will need:

• To be able to deliver a high standard of customer service and administrative skills.
• Good attention to detail.
• The ability to prioritise own workload and manage time effectively.
• Excellent communication skills, both written and oral, building good relationships with all third parties and colleagues.
• To work under pressure, working to deadlines, as part of a team and individually.
• To be reliable and flexible with time in order to ensure that the department meets its objectives.
• To be adaptable to new technology as required, including the use of Laserfiche.
• The ability to provide excellent customer service and to embrace the principles of Treating Customers Fairly and the Society's values.
• Proficiency in Microsoft Word, Excel and Outlook.
• A minimum of 5 GCSE grades 9 to 4 / A* to C (or equivalent) including Maths and English.
• Ideally, knowledge of the mortgage industry and mortgage lending, although not essential.

Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we’ve created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.

Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.

Being a smaller building society, you will have access to all decision makers. Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered.

Our benefits include: 25 days' annual leave plus public holidays.