At a Glance
- Tasks: Onboard new suppliers, build customer relationships, and support business growth.
- Company: Join TipperLink, a tech platform revolutionising haulage management.
- Benefits: Competitive salary, bonus potential, and career progression opportunities.
- Other info: Office-based role in Exeter with direct mentoring from the founder.
- Why this job: Make a real impact in a growing tech company from day one.
- Qualifications: Customer service experience is a plus, but full training provided.
The predicted salary is between 27000 - 29000 £ per year.
About the Role
We're looking for a confident, organised and enthusiastic Customer Success & Account Executive to join the Tipper Link team.
This is a varied role where you'll become one of the first points of contact for our customers, helping suppliers and haulage companies get the most from the platform while supporting the continued growth of the business.
You'll build relationships with customers, help onboard new users, assist suppliers in finding haulage capacity and work closely with the founder to deliver an outstanding customer experience.
Key Responsibilities
- Welcome and onboard new suppliers and haulage companies.
- Build and maintain strong customer relationships.
- Contact haulage companies to help cover supplier loads.
- Follow up new enquiries and introduce prospective customers to Tipper Link.
- Provide day-to-day support to customers using the platform.
- Gather customer feedback and identify opportunities to improve the user experience.
- Maintain accurate customer records and CRM data.
- Support customer retention and account growth.
- Work closely with the founder on business development initiatives and operational improvements.
About You
We're looking for someone who enjoys working with people and takes pride in providing excellent customer service.
You'll ideally be
- Confident speaking on the telephone.
- Friendly, professional and approachable.
- Organised with excellent attention to detail.
- Comfortable building relationships with customers.
- Commercially minded and proactive.
- Able to manage multiple priorities.
- Motivated, reliable and eager to learn.
Experience in customer service, account management, sales, recruitment, logistics, construction or transport would be beneficial, but isn't essential.
Full training will be provided.
About Tipper Link
Tipper Link is a technology platform helping suppliers manage subcontracted haulage more efficiently.
Our software replaces spreadsheets, Whats App groups and endless phone calls with one platform that helps businesses manage trusted hauliers, source additional capacity and simplify day-to-day haulage operations.
What We Offer
- Competitive salary of
£25,000–£27,500 , depending on experience.
- Great bonus potential for the right candidate, alongisde opportunities to grow very quickly.
- Monday to Friday working.
- Office-based role in Exeter at a beautiful shared office space right on the Quay
- Direct mentoring and support from the founder.
- Genuine opportunities for career progression as the business grows.
- The chance to make a real impact in a growing technology business from day one.
- #J-18808-Ljbffr
Customer Success and Sales Executive in Exeter employer: TipperLink Ltd
TipperLink Ltd. is an excellent employer that prioritises employee growth and development within a supportive and collaborative work culture. Based in Exeter, our team enjoys a competitive salary and strong bonus potential, all while working Monday to Friday in a vibrant office environment that fosters innovation and meaningful customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success and Sales Executive in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TipperLink Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TipperLink Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success and Sales Executive in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TipperLink Ltd:Your cover letter is your chance to shine! Tell us why you want to work at TipperLink Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TipperLink Ltd!
How to prepare for a job interview at TipperLink Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
