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For Companies At a Glance
- Tasks: Lead customer relationships and guide AI integrations for enterprise clients.
- Company: Award-winning UK-based AI startup with a collaborative culture.
- Benefits: Competitive salary, remote work, and fast-track leadership opportunities.
- Why this job: Shape Customer Success in a growing AI company and make a real impact.
- Qualifications: Experience with enterprise customers and strong communication skills.
- Other info: Join as the first Customer Success hire and work directly with founders.
The predicted salary is between 90000 - 120000 £ per year.
Senior Customer Success Manager / AI Strategist – Enterprise AI Solutions
This UK-based AI startup has raised $15m Series A funding, won multiple Startup of the Year awards, and is disrupting how enterprises adopt automation. Their agentic solutions integrate with existing systems, removing the need for costly replatforming and delivering value fast.
> They’re now hiring their first Customer Success Manager
> a role reporting directly to the Co-Founder.
This is a chance to shape process, set the standard for Customer Success, and build your career into leadership on a fast track.
The role
As Senior CSM / AI Strategist, you’ll lead relationships with enterprise financial services and insurance customers, overseeing mid-market deals typically in the £100k–£150k range. You’ll guide sophisticated AI integrations from kickoff to adoption, ensuring projects deliver measurable business outcomes.
You don’t need to be hands-on technical, but you must be confident navigating complex deliveries, aligning with senior stakeholders, and tying success back to metrics that matter.
What you’ll do
- Own customer relationships at senior levels across enterprise accounts
- Guide complex AI deployments with clarity and confidence
- Drive adoption and value, linking outcomes to business metrics
- Anticipate risks and manage delivery across multiple stakeholders
- Establish Customer Success playbooks and processes as the first hire
- Partner directly with the Co-Founder on strategy and growth
What they’re looking for
- Experience managing complex deliveries with enterprise customers
- Track record of building strong senior customer relationships
- Ability to speak precisely about business metrics and value
- Excellent communicator, both written and verbal
- Background in financial services or insurance is a strong plus
- Hungry, autonomous, humble, and customer-empathetic
Package & environment
- £90k–£120k salary, depending on experience
- Remote role — based in the UK, Barcelona, or anywhere within ~2 hours of UK time zone
- Work directly with founders in a scaling, award-winning AI business
- First CS hire with fast-track opportunity to leadership
- Inclusive culture with autonomy, collaboration, and customer empathy at the core
If you’re excited by the chance to shape Customer Success at an award-winning AI startup — and want to build your career into leadership while working with some of the biggest names in insurance and financial services — this is the role.
Customer Success Lead/AI Strategist | SaaS | AI | £90-120k | REMOTE employer: Tipped Recruitment
Contact Detail:
Tipped Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead/AI Strategist | SaaS | AI | £90-120k | REMOTE
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you connect your experience with what they need, showing them you're the perfect fit.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background aligns with their goals, especially around customer success and AI strategies. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Lead/AI Strategist | SaaS | AI | £90-120k | REMOTE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience with enterprise customers and any relevant metrics you've achieved. We want to see how you can drive value and success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and AI. Share specific examples of how you've built strong relationships and navigated complex projects.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Whether it's your CV or cover letter, keep it concise and engaging — we love a good storyteller!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tipped Recruitment
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Be ready to discuss how you’ve linked outcomes to business metrics in past roles. This shows you understand the importance of measuring success and can drive value for the company.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your experience in managing senior-level relationships. Think about specific instances where you’ve successfully navigated complex deliveries and built trust with stakeholders. This will demonstrate your ability to own customer relationships effectively.
✨Understand AI Integration Challenges
Familiarise yourself with common challenges in AI deployments, especially in financial services and insurance. Being able to speak confidently about these challenges and how to overcome them will set you apart as a candidate who can guide complex projects with clarity.
✨Be Ready to Discuss Process Improvement
As the first Customer Success Manager, you’ll be shaping processes. Come prepared with ideas on how to establish playbooks and improve customer success strategies. This shows initiative and aligns with the company's goal of building a strong foundation for future growth.