At a Glance
- Tasks: Lead customer relationships and guide AI integrations for enterprise clients.
- Company: Award-winning UK-based AI startup with a collaborative culture.
- Benefits: Competitive salary, remote work, and fast-track leadership opportunities.
- Other info: Join as the first Customer Success hire and work directly with founders.
- Why this job: Shape Customer Success in a growing AI company and make a real impact.
- Qualifications: Experience with enterprise customers and strong communication skills.
The predicted salary is between 90000 - 120000 € per year.
Senior Customer Success Manager / AI Strategist – Enterprise AI Solutions
This UK-based AI startup has raised $15m Series A funding, won multiple Startup of the Year awards, and is disrupting how enterprises adopt automation. Their agentic solutions integrate with existing systems, removing the need for costly replatforming and delivering value fast.
> They’re now hiring their first Customer Success Manager
> a role reporting directly to the Co-Founder.
This is a chance to shape process, set the standard for Customer Success, and build your career into leadership on a fast track.
The role
As Senior CSM / AI Strategist, you’ll lead relationships with enterprise financial services and insurance customers, overseeing mid-market deals typically in the £100k–£150k range. You’ll guide sophisticated AI integrations from kickoff to adoption, ensuring projects deliver measurable business outcomes.
You don’t need to be hands-on technical, but you must be confident navigating complex deliveries, aligning with senior stakeholders, and tying success back to metrics that matter.
What you’ll do
- Own customer relationships at senior levels across enterprise accounts
- Guide complex AI deployments with clarity and confidence
- Drive adoption and value, linking outcomes to business metrics
- Anticipate risks and manage delivery across multiple stakeholders
- Establish Customer Success playbooks and processes as the first hire
- Partner directly with the Co-Founder on strategy and growth
What they’re looking for
- Experience managing complex deliveries with enterprise customers
- Track record of building strong senior customer relationships
- Ability to speak precisely about business metrics and value
- Excellent communicator, both written and verbal
- Background in financial services or insurance is a strong plus
- Hungry, autonomous, humble, and customer-empathetic
Package & environment
- £90k–£120k salary, depending on experience
- Remote role — based in the UK, Barcelona, or anywhere within ~2 hours of UK time zone
- Work directly with founders in a scaling, award-winning AI business
- First CS hire with fast-track opportunity to leadership
- Inclusive culture with autonomy, collaboration, and customer empathy at the core
If you’re excited by the chance to shape Customer Success at an award-winning AI startup — and want to build your career into leadership while working with some of the biggest names in insurance and financial services — this is the role.
Customer Success Lead/AI Strategist | SaaS | AI | £90-120k | REMOTE in Preston employer: Tipped Recruitment
This innovative UK-based AI startup offers a unique opportunity for growth and leadership as the first Customer Success Manager. With a strong focus on an inclusive culture that values autonomy and collaboration, employees can expect to work directly with founders in a dynamic environment that encourages professional development and meaningful contributions to enterprise AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead/AI Strategist | SaaS | AI | £90-120k | REMOTE in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you connect your experience with what they need, showing them you’re the perfect fit.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background aligns with their goals, especially around customer success and AI strategies. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Lead/AI Strategist | SaaS | AI | £90-120k | REMOTE in Preston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Lead/AI Strategist role. Highlight your experience with enterprise customers and any relevant metrics that showcase your success in previous roles. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your written application reflects that. Use clear, concise language and structure your thoughts logically. Remember, we’re looking for someone who can articulate complex ideas simply!
Demonstrate Your Understanding of AI Solutions:Even if you're not hands-on technical, it’s important to show that you understand AI integrations and their impact on business outcomes. Share examples from your past experiences where you've guided similar projects or worked with technology in a customer-facing role.
Apply Through Our Website:We encourage you to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. Plus, it’s a great way to get familiar with our company culture and values before you even start!
How to prepare for a job interview at Tipped Recruitment
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Be ready to discuss how you’ve used metrics to drive value in previous roles, especially in enterprise settings. This will show that you understand the importance of linking outcomes to business metrics.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with senior stakeholders in past roles. Highlight your communication style and how it has helped you navigate complex deliveries. This is crucial for a role that involves managing enterprise accounts.
✨Demonstrate Your Understanding of AI Solutions
Even if you're not hands-on technical, make sure you can speak confidently about AI integrations and their impact on business processes. Research the company's solutions and be prepared to discuss how they can benefit enterprise customers, particularly in financial services and insurance.
✨Be Ready to Discuss Process Improvement
As the first Customer Success Manager, you'll have the opportunity to shape processes. Think about how you've established playbooks or improved workflows in previous roles. Share specific examples that demonstrate your ability to anticipate risks and manage delivery across multiple stakeholders.
