At a Glance
- Tasks: Build strong relationships with enterprise clients and ensure their success with TiPJAR.
- Company: Join a values-led, innovative company transforming the tipping experience globally.
- Benefits: Flexible remote work, competitive salary, and a supportive team culture.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Be a key player in reshaping customer success and making a real impact.
- Qualifications: Experience in client management and a passion for customer satisfaction.
The predicted salary is between 50000 - 60000 £ per year.
HELLO, WE’RE TIPJAR TiPJAR exists to make appreciation fair, transparent, and direct, and in joining our team, you’ll play a part in putting tipping back in the hands of the people who earn it and rely on it most. What began as a bold idea has become a global platform changing the daily lives of thousands. We’re doing something no one has done before, and that means we move fast, challenge assumptions, and push through walls that would stop most teams. We’re a values-led, people-first company. We celebrate wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together.
THE ROLE We’re looking for an Enterprise Customer Success Manager with a passion for building long‑term client relationships and driving measurable success. You’ll manage a portfolio of high‑value enterprise accounts, deliver an exceptional, partnership‑led customer experience, and work cross‑functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing, process improvements, and mentoring. You’ll be the strategic partner our enterprise clients rely on; the person who understands their goals, anticipates their needs, and ensures TiPJAR becomes an essential part of how they operate.
What You’ll Be Doing Day to Day:
- Own the post‑onboarding relationship with assigned enterprise clients, ensuring consistency, value delivery, and long‑term partnership.
- Actively manage client goals, platform adoption, and
Remote Enterprise Customer Success manager in Leicester employer: TiPJAR
At TiPJAR, we pride ourselves on being a values-led, people-first company that fosters a dynamic and inclusive work culture. As a Remote Enterprise Customer Success Manager, you'll not only have the opportunity to build meaningful relationships with high-value clients but also benefit from our commitment to employee growth through continuous learning and innovation. Join us in our mission to revolutionise tipping while enjoying the flexibility of remote work and the support of a passionate team dedicated to shared success.
