At a Glance
- Tasks: Build strong client relationships and ensure their success with our platform.
- Company: Join the UK's leading tips distribution solution in hospitality.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and client satisfaction.
- Why this job: Be part of a dedicated team making a real impact in the hospitality industry.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 35000 - 45000 £ per year.
Join the UK’s #1 Tips & Tronc Distribution Solution for Hospitality! Thanks for checking out this role! If you're the right fit, you’ll be joining an incredibly dedicated team at the forefront of fair, transparent, and staff-controlled tipping in the hospitality industry and beyond. We’ve doubled our revenue in the last six months, cementing our position as the UK’s #1 tips & tronc distribution solution, and we have ambitious goals to grow even further.
About the Role
We’re looking for a Customer Success Manager with a passion for building long-term client relationships and driving measurable success. You’ll manage a portfolio of accounts, deliver a white-glove experience, and work cross-functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction — as well as helping to shape the future of the Customer Success team through knowledge sharing, process improvements, and mentoring.
What You’ll Do
- Own the post-onboarding relationship with assigned clients, ensuring consistency and value delivery.
- Actively manage client goals, platform usage, and satisfaction.
