Remote Enterprise Customer Success manager in Fife

TiPJAR exists to make appreciation fair, transparent, and direct, and in joining our team, you’ll play a part in putting tipping back in the hands of the people who earn it and rely on it most. What began as a bold idea has become a global platform changing the daily lives of thousands. We’re looking for an Enterprise Customer Success Manager with a passion for building long‑term client relationships and driving measurable success. You’ll manage a portfolio of high‑value enterprise accounts, deliver an exceptional, partnership‑led customer experience, and work cross‑functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing, process improvements, and mentoring. Own the post‑onboarding relationship with assigned enterprise clients, ensuring consistency, value delivery, and long‑term partnership. Actively manage client goals, platform adoption, and account health to maximise retention and measurable success. Lead structured account reviews, presenting insights, performance trends, and clear recommendations. Identify and mitigate risk early by monitoring engagement signals and addressing issues before they escalate. Develop a deep understanding of each client’s operating model, tipping policies, and success metrics. Collaborate closely with Product, Tech, and Support to resolve issues, champion client needs, and influence improvements. Share best practices, playbooks, and learnings to strengthen the Customer Success function. Proven experience in Customer Success or Account Management, ideally within SaaS, fintech, or hospitality. Exceptional relationship‑building and communication skills, with confidence engaging senior and executive stakeholders. Strength in delivering strategic account reviews, translating data into insights and presenting Commercial awareness, with the ability to support renewal and expansion conversations through value‑led engagement. Experience navigating complex, multi‑stakeholder organisations, building trust across, Operations, Finance, HR, and Technology. Strong CRM proficiency (HubSpot a plus), with the ability to maintain accurate data, track health signals, and manage structured workflows. Familiarity with hospitality operations or tipping environments. Quality, clarity, and consistency of your client interactions, documentation, and strategic account reviews. Your ability to anticipate risks early, resolve issues proactively, and maintain strong account health. Contribution to process improvements, playbooks, and ways of working that strengthen the Customer Success function. Strength of cross‑functional collaboration, ensuring client needs are championed across Product, Tech, and Support. Competitive salary Flexible working options Salary Sacrifice Pension Scheme A Tip Is Earned, Never Expected: We recognise great work openly, fairly, and often. A Community of Trust and Transparency: We stay curious, take smart risks, and keep improving. Success is a Shared TiPJAR: We win together, support each other, and share the rewards. Hiring Manager Competency Interview (45 mins) - A deeper conversation about the role, your skills, and how you approach your work. Task Exercise- A 60 minute, role-relevant task that gives you a feel for the work and helps us understand your thinking. This includes a DBS check, employment referencing, and confirmation of your right to work. Employment can only begin once you have demonstrated your legal right to work in the UK, in line with the Immigration, Asylum and Nationality Act 2006. We welcome applications from everyone, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building an inclusive workplace where everyone feels valued and able to thrive.