HELLO, WE’RE TIPJAR TiPJAR exists to make appreciation fair, transparent, and direct and in joining our team, you’ll play a part in putting tipping back in the hands of the people who earn it and rely on it most. What began as a bold idea has become a global platform changing the daily lives of thousands. We’re doing something no one has done before, and that means we move fast, challenge assumptions, and push through walls that would stop most teams. We’re a values-led, people-first company. We celebrate wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together. The Role This is a broad, hands-on operational role spanning customer onboarding, service delivery, customer support, internal support, systems and continuous improvement. You'll play a key role in helping new customers move successfully from signed contract through onboarding and into business-as-usual operations, working closely with Customer Success, Product and Technical teams to ensure implementations are well coordinated and operationally ready. You'll also support the day-to-day running and development of TiPJAR's Customer Support function, helping ensure customers and users receive consistently high-quality support and that the team has the knowledge, processes and tools they need to succeed. A key part of the role will be helping issues move effectively through the business: supporting Customer Success, Support and Operations with more complex questions, investigating operational or technical issues where required, and ensuring well-defined escalations reach Product and Engineering. You'll also support the weekly cycle of tip splits, improve documentation and self-service resources, analyse operational performance and identify ways to make our onboarding, support and operational services more scalable and efficient. We're looking for somebody who enjoys working with colleagues, solving problems, creating structure, understanding how things work and continuously improving them. What You’ll Be Doing Day to Day: Customer Onboarding
Remote Operations Manager in Essex employer: TiPJAR
At TiPJAR, we pride ourselves on being a values-led, people-first company that fosters a collaborative and innovative work culture. As an Operations Manager, you'll enjoy flexible working options, opportunities for personal and professional growth, and the chance to make a tangible impact in a fast-paced environment dedicated to transforming the tipping experience. Join us in a role where your ideas matter, and be part of a community that celebrates success together.
