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For Companies At a Glance
- Tasks: Manage client relationships and ensure they get the most out of our platform.
- Company: Join the UK's leading tipping solution for the hospitality industry.
- Benefits: Flexible hours, remote work, 33 days holiday, and a dog-friendly office.
- Other info: Be part of a supportive team culture with great career progression opportunities.
- Why this job: Make a real impact in the hospitality sector while growing your career.
- Qualifications: Experience in Customer Success or Account Management, strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Join the UK’s #1 Tips & Tronc Distribution Solution for Hospitality. You will join a dedicated team at the forefront of fair, transparent, and staff-controlled tipping in the hospitality industry and beyond.
What You’ll Do
- Own the post-onboarding relationship with assigned clients, ensuring consistency and value delivery.
- Actively manage client goals, platform usage, and account health to maximise retention.
- Lead regular account reviews, providing actionable insights and recommendations.
- Anticipate risk by monitoring engagement signals and addressing issues before they escalate.
- Build a deep understanding of client business models, tipping policies, and success metrics.
- Support clients in adapting to legislative changes, platform updates, and operational challenges.
- Collaborate with Product, Tech, and Support to resolve issues and champion client needs.
- Share best practices and contribute ideas to improve ways of working.
- Play an active role in roadmap discussions and cross-functional initiatives that enhance the client journey.
What We’re Looking For
- Proven experience in Customer Success or Account Management (ideally in SaaS, fintech, or hospitality).
- Strong relationship-building skills with excellent verbal and written communication.
- Ability to deliver strategic account reviews and present recommendations confidently.
- Proactive, problem-solving mindset with strong organisational skills.
- Team player who contributes to process improvements and knowledge sharing.
- Bonus: Experience with CRM software (HubSpot a plus) or knowledge of hospitality operations.
Why Join Us
We know that start-up/scale-up life isn’t for everyone, there will be challenges. But having a brilliant team, a strong purpose, and making a real difference in the lives of our users makes it all worthwhile. At TiPJAR, you’ll be supported to do your best work, feel empowered in your role, and play a direct part in shaping the future of tipping.
What We Offer
- Flexible working hours
- Exposure to some of the best UK hospitality operators
- Career progression opportunities
- 33 days holiday (including bank holidays)
- Remote working
- Work from anywhere policy – work abroad for up to 4 weeks per year
- Dog-friendly London office
- TiPJAR Rewards
- An excellent team culture based on values created by our team
The Interview Process
- First Stage – A Teams call with recruitment team to discuss your experience and motivations.
- Second Stage – Deeper interview with Head of Customer Success focusing on strategy, problem-solving, and fit, plus a short written task to summarise key points from the new tipping legislation in client-friendly terms.
- Final Stage – Conversation with the COO about leadership and impact.
Pre-employment Screening
All successful candidates must undergo a DBS check, as well as other pre-employment checks such as referencing and right to work. Offers of employment are contingent upon candidates securing and demonstrating their right to work in the UK. Evidence of this right must be provided to TiPJAR, in accordance with the Immigration, Asylum and Nationality Act 2006, before the start of employment. Please note that due to the high volume of applications, we are unable to provide detailed feedback to candidates who have not been shortlisted.
Customer Success Manager employer: TiPJAR
Contact Detail:
TiPJAR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research TiPJAR’s mission, values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in Customer Success or Account Management. Highlight specific examples where you've built relationships and delivered value, as this is key for the role.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle client challenges or adapt to changes in legislation. Show us your proactive problem-solving mindset and how you can contribute to improving processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at TiPJAR!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success or account management, especially in SaaS or hospitality, to show us you’re the right fit!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, use your application to demonstrate these skills. Keep it clear, concise, and engaging – we want to see how you can connect with clients!
Be Proactive in Your Approach: We love a proactive mindset! In your application, share examples of how you've anticipated client needs or solved problems before they escalated. This will show us you’re ready to hit the ground running.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at TiPJAR
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the types of clients you’ll be working with. Familiarise yourself with their business models, tipping policies, and success metrics. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved client issues or improved account health. Be ready to discuss how you anticipate risks and proactively address them. This will demonstrate your proactive mindset and ability to think on your feet.
✨Practice Your Communication Style
Since strong verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to summarise complex topics, like the new tipping legislation, in simple terms. This will help you during the written task and show your ability to communicate effectively with clients.
✨Engage with the Team Spirit
Emphasise your team player attitude during the interview. Share instances where you contributed to process improvements or knowledge sharing in previous roles. This will resonate well with the company culture and highlight your collaborative nature, which is essential for success in a start-up environment.