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- Tasks: Manage customer service calls and ensure satisfaction while handling administrative tasks.
- Company: Join TIP, a certified Great Place to Work and leader in transport solutions.
- Benefits: Enjoy 33 days of holiday, private healthcare, and a solid pension plan.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: Experience in administration, strong communication skills, and ability to work under pressure.
- Other info: Opportunities for growth in a dynamic environment across Europe.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Specialist
Job Type: Monday – Friday
Employment: Full Time – Permanent
Salary: up to £30,000 per annum
Location: Manchester HQ – Trafford
Why Join Us?
At TIP, we’re proud to be a Great Place to Work Certified company and a true market leader in providing transportation and logistics solutions across Europe.
We offer one of the most attractive benefits packages in the industry, and here’s what sets us apart:
- Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off. Want even more time to relax or plan adventures? You can buy up to 4 additional days, totalling an incredible 37 days of holiday per year!
- £1,000 Referral Scheme: Know a top-notch technician who’d thrive here? Refer them and earn £1,000!
- Private Healthcare for You & Your Loved Ones: We invest in your health and well-being. Our private healthcare plan, a rare benefit in the industry, can be extended to cover your immediate family. We look after you and the ones you care about most.
- Pension & Financial Security: We provide a solid company pension, life assurance at 3x your salary, and Group Income Protection (GIP) for long-term peace of mind.
- Seasonal Rewards & Recognition: Celebrate the festive season with high street Christmas vouchers because we appreciate all you do.
What will you be doing?
The CSS needs to execute on planned margins/contributed value
- Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work, follow up on pending work orders related to termination of Fleet Care
- Cost control, secondary warranty, warranty ID & management, challenge maintenance cost, negotiating with vendors &/or suppliers. Needs to be able to challenge booking of fleet protect costs
- Accurate follow up on rebill process, obtain purchase order & apply customer markups
- Ensure services pricing is in line with vendor pricing
- Parts management: stock management at the customer site for MSUs (Mobile Service Units).
- Trailer reservations: reserve trailers correctly, select correct account, select rate, asset & manage expired reservations, manage one ways, minimise non billing days
- Send jobs to mechanics (Mobile Service Unit) & upload GETSMART & GETPART, update system Workshop Mobile Service Unit planning regarding holidays/sickness. Veriwise report
- Tire management: meet FOS cycle time, casing control & fleet inspections
- Follow up on customer insurance related tasks
- Report & analyse customer related data within the timeline agreed with the customer & deliver input for contract review card/ margin improvement plans
- Follow up on customer request in a timely manner
- Manages customer related calls (inbound & outbound), to increase customer’s satisfaction (Net Promoter Score).
- Schedule service events, update business applications (ALS), obtain paperwork, upload documents into myIntelligence, advising customer on due services
- Manage Free of Charge Units to ensure this is kept at minimum level
- Contract maintenance for tail lifts & reefers.
- Initiate the development needs to PDP & follow up
- Attend team meetings & proactively participate
- Deliver on new productivity or process improvements.
*Whilst the above outlines the main duties of the post the list is not exhaustive, and duties may need to change in the light of future developments or from time to time as directed by your supervisor or manager*
Who we\\\’re looking for?
- Proven, relevant working experience in an administrative role
- Computer skills: knowledge of the MS Office applications
- Able to work under pressure; stress resilient
- Self-motivated
- Analytical skills
- Excellent oral and written communication skills
- Experience in budget management
TIP Trailer Services employs staff at more than 136 locations and at more than 72 maintenance facilities throughout 17 European countries. Our employment opportunities are diverse and available at a variety of locations.
TIP is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals.
Hiring is subject to background check.
We’ve previously had success from previous backgrounds in, Sales Executives, Sales Associates, Account Managers or Customer Service Executives
We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.
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Customer Service Specialist employer: TIP Trailer Services
Contact Detail:
TIP Trailer Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about your past experiences and how they relate to the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to research TIP and its values! Understanding our company culture and what we stand for will help you tailor your responses during interviews. Show us that you’re not just looking for any job, but that you want to be part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our TIP family. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight relevant experience and skills that match the job description, like your ability to manage customer calls and handle administrative tasks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for TIP. Mention specific experiences that demonstrate your customer service skills and how you can contribute to our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and double-check for any typos or grammatical errors before hitting send.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TIP Trailer Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist. Familiarise yourself with the key responsibilities mentioned in the job description, like managing customer calls and handling maintenance costs. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Highlight your relevant experience, especially if you've worked in administrative roles or customer service before. Be ready to discuss specific examples where you've demonstrated strong communication skills, analytical thinking, or budget management. This will help the interviewer see how you can add value to their team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Customer Service Specialist might face. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Practising common interview questions can help you articulate your thoughts better and reduce anxiety. Focus on your body language and tone as well, as these can significantly impact how your answers are perceived.
