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For Companies At a Glance
- Tasks: Manage tanker reservations and provide top-notch customer support.
- Company: Join TIP Group, a Great Place to Work with a supportive culture.
- Benefits: Enjoy a £500 welcome bonus, private healthcare, and extra holiday days.
- Why this job: Be part of a team that values your input and fosters growth.
- Qualifications: 2 years in customer service, ideally in logistics or fleet services.
- Other info: Experience a fun work environment where diversity drives innovation.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Service Specialist (M/F/X)
Knottingley | Permanent | 45h/week | £30,000pa
We’re TIP Group – a proud Great Place to Work – and we’re looking for a skilled and motivated Customer Service Specialist to join our team. If you understand the demands of tanker operations and take pride in delivering reliable support, this role offers the chance to work directly with customers, solve problems quickly, and keep their business moving safely and efficiently.
What You’ll Be Doing
- Managing tanker reservations and ensuring accurate account and rate selection
- Working closely with a supportive, hands-on team that values your input
- Coordinating service events, mechanics, and mobile service units to keep customers moving
What You’ll Bring
- At least 2 years’ experience in a customer service or administrative role, ideally in logistics or fleet services
- A proactive mindset and a sense of ownership in your work
- A good sense of humour – we work hard, but we like a laugh too
Why TIP?
Because culture isn’t a poster on the wall and it’s something you should feel every day. We’re good at what we do and we put people first. We invest in your growth, value your voice, and genuinely care about our team. We don’t just say we’re a Great Place to Work – we prove it. It’s how we roll.
Benefits Include:
- £500 Welcome Bonus and £1,000 employee referral bonus
- Private Healthcare for You & Your Loved Ones
- Annual contribution towards your well-being
- Pension Scheme with Aviva
- Income Protection available in case of long-term sickness or disability
- Life Assurance (up to 3x annual base salary)
- Ability to buy up to 4 additional days for more holidays!
- Awards & Recognition so you feel valued for your hard work (e.g. Christmas vouchers, business hero awards etc.)
See why people love working at TIP and explore our benefits — learn more here!
We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.
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Customer Service Specialist employer: TIP Trailer Services
Contact Detail:
TIP Trailer Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with customer issues, think of examples from your past experience where you resolved conflicts or improved processes. Be ready to share these during your chat.
✨Tip Number 3
Don’t underestimate the power of a good laugh! TIP values a sense of humour, so be yourself and let your personality shine through. It’ll help you connect with the interviewers and show them you’d fit right in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TIP family. Let’s get you that Customer Service Specialist role!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in logistics or fleet services, and show us how your proactive mindset aligns with our values.
Show Off Your Personality: We love a good sense of humour! Don’t be afraid to let your personality shine through in your application. A little charm can go a long way in showing us you’d fit right into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to spot at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our culture!
How to prepare for a job interview at TIP Trailer Services
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of tanker operations and customer service. Brush up on logistics terminology and think about how your past experiences relate to the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think of specific situations where you resolved customer issues or improved processes. This will demonstrate your proactive mindset and ownership of your work, which are key traits for a Customer Service Specialist.
✨Bring Your Sense of Humour
TIP Group values a good laugh, so don’t be afraid to let your personality shine through. Share a light-hearted story or joke if it fits the conversation. This can help create a positive atmosphere and show that you’re a great fit for their team culture.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about team dynamics, growth opportunities, or how they measure success in the Customer Service department. This not only shows your enthusiasm but also helps you gauge if TIP is the right fit for you.
