Customer Service Specialist (m/f/x) Customer Service · Manchester

We’re TIP Group – a proud Great Place to Work® – and we’re looking for a skilled and motivated Customer Service Specialist to join our team.

If you’re passionate about delivering excellent service, enjoy a fast-paced, hands‑on environment, and like being part of a team that keeps things moving, keep reading — this could be your best career move yet.

What You’ll Be Doings

• Executing on planned margins and contributed value, managing work orders, maintenance history, and authorising additional work while ensuring cost control and compliance
• Working closely with a supportive, hands‑on team that values your input
• Managing vendor pricing, warranty claims, trailer reservations, tyre management, rebill processes, and reporting customer‑related data for margin improvement and contract reviews

What You’ll Bring

• Good customer care and communication skills with a professional telephone manner
• A proactive mindset and a sense of ownership in your work
• A good sense of humour – we work hard, but we like a laugh too

Benefits Include

• £1,000 employee referral bonus
• Private Healthcare for You & Your Loved Ones
• Annual contribution towards your well‑being
• Pension Scheme with Aviva
• Income Protection available in case of long‑term sickness or disability
• Life Assurance (up to 3x annual base salary)
• Ability to buy up to 4 additional days for more holidays!
• Awards & Recognition so you feel valued for your hard work (e.g., Christmas vouchers, business hero awards etc.)

We’ve Successfully Hired from These Backgrounds

Sales Executives, Sales Associates, Account Managers or Customer Service Executives