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- Tasks: Assist in organising customer sourcing and managing trailer rentals.
- Company: Join TIP, a leading transportation and logistics provider in Europe.
- Benefits: Enjoy 33 days of holiday, private healthcare, and a £1,000 referral scheme.
- Why this job: Be part of a Great Place to Work with a focus on well-being and career growth.
- Qualifications: Looking for passionate candidates with strong communication and administrative skills.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 24000 - 30000 £ per year.
Operations Assistant
Location: Willenhall
Employment Type: Full-Time, Permanent
Working Hours: Monday to Friday
Salary: up to £29,764.80 per annum
Why Join Us?
At TIP, we’re proud to be a Great Place to Work Certified company and a true market leader in providing transportation and logistics solutions across Europe.
We offer one of the most attractive benefits packages in the industry, and here’s what sets us apart:
- Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off. Want even more time to relax or plan adventures? You can buy up to 4 additional days, totalling an incredible 37 days of holiday per year!
- £1,000 Referral Scheme: Know a top-notch technician who’d thrive here? Refer them and earn £1,000!
- Private Healthcare for You & Your Loved Ones: We invest in your health and well-being. Our private healthcare plan, a rare benefit in the industry, can be extended to cover your immediate family. We look after you and the ones you care about most.
- Pension & Financial Security: We provide a solid company pension, life assurance at 3x your salary, and Group Income Protection (GIP) for long-term peace of mind.
- Seasonal Rewards & Recognition: Celebrate the festive season with high street Christmas vouchers because we appreciate all you do.
What You\’ll Be Doing:
- Organise customer’s sourcing requirements from request through to on hire and off hire
- Adhere to company policy and procedures relating to the rental of trailers
- Vehicle check-in and check-out, managing parking locations on our computer system.
- Ensure the customer’s servicing requirements are met for both short term & long-term trailer fleets, including system documentation updates. Drive compliance.
- Liaise with vendors and TIP branches to organise servicing of trailer fleet and validate service sheets
- Administer customer service planners.
- Raise work orders and purchase orders to external vendors
- Yard check and validation
- Process rebills raised by TIP and obtain order numbers for damage or repairs
- Deal with customer and vendor invoice queries
- Handle new account enquiries for rental and 3rd party customers
- Ensure sitting fleet is tagged and comments are entered correctly
- Liaise with the DVSA to arrange MOT bookings and administer through to rebill
- Warranty processing
- Daily validation of technician’s time.
- Provide world class customer service in line with TIP company values
- Customer “Buddy” calls
- Customer visits when required.
- Daily walk around of offices, yard and workshop and advise of any perceived EHS issues
- Attend and contribute to EHS monthly meetings
- Carry out such duties as may be required from time to time at the request of line management and which are deemed to be within your capabilities.
*Whilst the above outlines the main duties of the post the list is not exhaustive, and duties may need to change in the light of future developments or from time to time as directed by your supervisor or manager*
Who We’re Looking For:
We are seeking passionate and skilled candidates who thrive in a fast-paced, hands-on environment. Here\’s what we\’re looking for:
- Good customer care and communication skills
- Able to develop business relationships
- Good telephone manner
- Computer literate with sound administrative skills
- Ability to work as part of a team.
Take the next step in your career and become part of our exceptional team, where your hard work is rewarded, and your well-being is prioritized. Experience firsthand why TIP is a market leader and why we’re Great Place to Work Certified! Apply today!
We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.
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Operations Assistant employer: TIP Trailer Services Netherlands
Contact Detail:
TIP Trailer Services Netherlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the transportation and logistics industry, especially focusing on trailer rental operations. Understanding the key players and current trends can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed client relationships in previous roles. This will demonstrate your ability to provide world-class service, which is crucial for the Operations Assistant position.
✨Tip Number 3
Showcase your administrative and computer skills by being ready to discuss specific software or systems you've used in past jobs. Mentioning your proficiency in managing documentation and data entry will align well with the responsibilities outlined in the job description.
✨Tip Number 4
Prepare to discuss your teamwork experience, as collaboration is key in this role. Think of instances where you've worked effectively within a team to achieve common goals, and be ready to share those stories during your interview.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Assistant role. Focus on customer service, administrative skills, and any experience in logistics or transportation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work at TIP and how your skills can contribute to their success.
Highlight Relevant Skills: In your application, emphasise your communication skills, ability to develop business relationships, and proficiency in computer systems. These are key attributes that TIP is looking for in an Operations Assistant.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TIP Trailer Services Netherlands
✨Research the Company
Before your interview, take some time to learn about TIP and its operations. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As an Operations Assistant, you'll need strong customer care skills. Prepare examples from your past experiences where you've successfully handled customer queries or built relationships. Highlight your ability to communicate effectively and resolve issues.
✨Showcase Your Administrative Abilities
Since the role involves managing various administrative tasks, be ready to discuss your organisational skills. Mention any relevant software or systems you’ve used in previous roles, and how you ensure accuracy and efficiency in your work.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or specific responsibilities of the role. This shows your enthusiasm and helps you assess if it's the right fit for you.
