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- Tasks: Join us as a Customer Service Specialist, managing customer calls and ensuring satisfaction.
- Company: TIP is a leading transportation and logistics provider in Europe, certified as a Great Place to Work.
- Benefits: Enjoy 33 days of holiday, private healthcare, a solid pension, and seasonal rewards.
- Why this job: Be part of a diverse team that values innovation and offers opportunities for growth.
- Qualifications: Experience in administration, strong computer skills, and excellent communication abilities are essential.
- Other info: We encourage applications from all backgrounds and offer a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Manchester HQ - Trafford
Why Join Us? At TIP, we’re proud to be a Great Place to Work Certified company and a true market leader in providing transportation and logistics solutions across Europe. We offer one of the most attractive benefits packages in the industry, and here’s what sets us apart:
- Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off. Want even more time to relax or plan adventures? You can buy up to 4 additional days, totalling an incredible 37 days of holiday per year!
- £1,000 Referral Scheme: Know a top-notch technician who’d thrive here? Refer them and earn £1,000!
- Private Healthcare for You & Your Loved Ones: We invest in your health and well-being. Our private healthcare plan, a rare benefit in the industry, can be extended to cover your immediate family.
- Pension & Financial Security: We provide a solid company pension, life assurance at 3x your salary, and Group Income Protection (GIP) for long-term peace of mind.
- Seasonal Rewards & Recognition: Celebrate the festive season with high street Christmas vouchers because we appreciate all you do.
What will you be doing?
- The CSS needs to execute on planned margins/contributed value.
- Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work, follow up on pending work orders related to termination of FleetCare.
- Cost control, secondary warranty, warranty ID & management, challenge maintenance cost, negotiating with vendors &/or suppliers.
- Accurate follow up on rebill process, obtain purchase order & apply customer markups.
- Ensure services pricing is in line with vendor pricing.
- Parts management: stock management at the customer site for MSUs (Mobile Service Units).
- Trailer reservations: reserve trailers correctly, select correct account, select rate, asset & manage expired reservations, manage one ways, minimise non billing days.
- Send jobs to mechanics (Mobile Service Unit) & upload GETSMART & GETPART, update system.
- Workshop Mobile Service Unit planning regarding holidays/sickness.
- Veriwise report.
- Tire management: meet FOS cycle time, casing control & fleet inspections.
- Follow up on customer insurance related tasks.
- Report & analyse customer related data within the timeline agreed with the customer & deliver input for contract review card/ margin improvement plans.
- Follow up on customer request in a timely manner.
- Manages customer related calls (inbound & outbound), to increase customer’s satisfaction (Net Promoter Score).
- Schedule service events, update business applications (ALS), obtain paperwork, upload documents into myIntelligence, advising customer on due services.
- Manage Free of Charge Units to ensure this is kept at minimum level.
- Contract maintenance for tail lifts & reefers.
- Initiate the development needs to PDP & follow up.
- Attend team meetings & proactively participate.
- Deliver on new productivity or process improvements.
Who we’re looking for?
- Proven, relevant working experience in an administrative role.
- Computer skills: knowledge of the MS Office applications.
- Able to work under pressure; stress resilient.
- Self-motivated.
- Analytical skills.
- Excellent oral and written communication skills.
- Experience in budget management.
TIP Trailer Services employs staff at more than 136 locations and at more than 72 maintenance facilities throughout 17 European countries. Our employment opportunities are diverse and available at a variety of locations. TIP is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals. Hiring is subject to background check.
We’ve previously had success from previous backgrounds in, Sales Executives, Sales Associates, Account Managers or Customer Service Executives. We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behaviour are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.
Customer Service Specialist employer: TIP Trailer Services Group
Contact Detail:
TIP Trailer Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the transportation and logistics industry, especially in relation to customer service roles. Understanding the specific challenges and needs of customers in this sector will help you stand out during interviews.
✨Tip Number 2
Highlight your experience in managing customer relationships and resolving issues effectively. Be prepared to share specific examples of how you've improved customer satisfaction or streamlined processes in previous roles.
✨Tip Number 3
Demonstrate your analytical skills by preparing to discuss how you would approach data analysis related to customer feedback and service performance. This shows that you can contribute to margin improvement plans.
✨Tip Number 4
Network with current or former employees of TIP to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills like communication, analytical abilities, and budget management that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of TIP's values. Mention specific experiences that demonstrate your ability to handle customer-related tasks and work under pressure.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office applications and any experience you have with fleet management or logistics. This will show that you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TIP Trailer Services Group
✨Research the Company
Before your interview, take some time to learn about TIP and its values. Understanding their commitment to customer service and their impressive benefits package will help you align your answers with what they value most.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing, during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction.
✨Highlight Your Analytical Skills
Since the role involves budget management and data analysis, be ready to discuss your analytical skills. Provide examples of how you've used data to make informed decisions or improve processes in previous roles.
