We’re TIP Group – a proud Great Place to Work® – and we’re looking for a skilled and motivated Assistant Branch Manager to join our team.
At TIP Group, we keep the transport industry moving — and our operations teams play a vital role in making that happen. We’re looking for a highly organised and commercially aware Assistant Branch Operations Manager to support the smooth running of maintenance, vendor management, and customer service operations.
What You’ll Be Doing
✔️ Managing work orders from start to finish — raising jobs, validating maintenance history, authorising additional work, and ensuring accurate coding and documentation
✔️ Controlling costs by managing warranties, challenging maintenance charges, negotiating with vendors, and ensuring pricing aligns with agreed rates
✔️ Coordinating service activity including scheduling maintenance, managing reservations, ordering parts, and supporting MSU (Mobile Service Unit) job allocation
✔️ Supporting customer service excellence by handling calls, responding to requests quickly, and ensuring service events and documentation are correctly logged in systems
✔️ Working closely with a supportive, hands-on team that values your input
What You’ll Bring
✔️ Strong administrative and organisational skills, with confidence using Office 365 and business systems
✔️ Excellent customer service skills with the ability to manage calls and build positive relationships with customers and vendors
✔️ Commercial awareness with the confidence to challenge costs and negotiate with suppliers where needed
✔️ The ability to analyse operational data and identify opportunities for process or productivity improvements
✔️ Working closely with a supportive, hands-on team that values your input
Why TIP?
Because culture isn’t a poster on the wall and it’s something you should feel every day. We’re good at what we do and we put people first. We invest in your growth, value your voice, and genuinely care about our team. We don’t just say we’re a Great Place to Work® – we prove it. IT’S HOW WE ROLL.
Benefits include:
✅ £1,000 employee referral bonus
✅ Private Healthcare for You & Your Loved Ones
✅ Annual contribution towards your well-being
✅ Pension Scheme with Aviva
✅ Income Protection available in case of long-term sickness or disability
✅ Life Assurance (up to 3x annual base salary)
✅ Ability to buy up to 4 additional days for more holidays!
✅ Awards & Recognition so you feel valued for your hard work (e.g. Christmas vouchers, business hero awards etc.)
👉 See why people love working at TIP and explore our benefits - learn more here!
Assistant Branch Manager in Nelson employer: TIP Group
TIP Group, located in Airdrie, Scotland, is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, comprehensive benefits such as private healthcare and life assurance, and opportunities for career advancement, TIP Group fosters a dynamic environment where team members can thrive and contribute meaningfully to the organisation's success.
