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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive operational improvements.
- Company: Join TIP Group, a certified Great Place to Work® with a vibrant culture.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer satisfaction and driving business success.
- Qualifications: Experience in customer service management and a passion for teamwork.
- Other info: Fast-paced role with opportunities for professional development and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We’re TIP Group – a proud Great Place to Work® – and we’re looking for a skilled and motivated Customer Service Manager to join our team. If you’re passionate about delivering excellent service, enjoy a fast‑paced, hands‑on environment, and like being part of a team that keeps things moving, keep reading — this could be your best career move yet.
Responsibilities
- Profitable Growth
- The CSM needs to manage the planned margins/CV.
- Achieve the planned margins/CV.
- Manage margins to identify improvements and execute on Margin Improvement Plans, by facilitating quarterly basis Contract reviews.
- Develop action plans to fix if margins are missed.
- Identify vendor insource opportunities.
- Create and maintain service level agreements per customer for vendors.
- Identify internal and external process improvements.
- Achieve targets on Cost Per Maintained Unit On Rent according to operation plans (Long Term Lease).
- The CSM needs to manage the execution of the accounts.
- All rates are accurate and up to date in business applications, making sure the correct account is used.
- Define and execute action plans from customer visits.
- Create and maintain contracts, own actions to drive margins, improve service delivery & KPI’s.
- Execute & maintain the Statement of Work.
- Delinquency management & review with credit control as appropriate.
- Execution of Asset Management related tasks.
- Responsible for creating, analysing and delivering KPI dashboards during customer review meetings.
Customer Service Manager (m/f/x) in Manchester employer: TIP Group
Contact Detail:
TIP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager (m/f/x) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Since TIP Group is all about being a Great Place to Work®, show them you understand their values and how you can contribute to that positive environment.
✨Tip Number 3
Practice your answers to common interview questions, especially around customer service scenarios. We want to see how you handle challenges and improve customer satisfaction, so be ready to share your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at TIP Group.
We think you need these skills to ace Customer Service Manager (m/f/x) in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share specific examples of how you've gone above and beyond for customers in the past – we love to hear about real experiences!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your skills in managing margins, executing action plans, and improving customer satisfaction. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and qualifications. We appreciate clarity and organisation!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TIP Group
✨Know Your Numbers
As a Customer Service Manager, you'll need to manage margins and KPIs. Brush up on relevant metrics like Cost Per Maintained Unit On Rent and be ready to discuss how you've successfully managed these in the past. This shows you understand the financial side of customer service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and executed process improvements in previous roles. Whether it's through vendor insourcing or enhancing service delivery, demonstrating your proactive approach will impress the interviewers.
✨Customer Satisfaction is Key
Be ready to talk about your strategies for improving customer satisfaction. Share specific instances where you've turned around a negative situation or implemented feedback from customers to enhance service quality.
✨Team Player Attitude
TIP Group values teamwork, so highlight your experience working collaboratively. Discuss how you've contributed to team goals and supported colleagues in achieving customer service excellence. This will show that you're a great fit for their culture.