Job Board

Companies

TIP Group

Customer Service Specialist

Full-Time 28800 - 43200 £ / year (est.) No home office possible

Apply now Go Premium

At a Glance

Tasks: Join our team as a Customer Service Specialist, managing customer calls and service events.
Company: TIP Group is a leading transportation and logistics provider in Europe, certified as a Great Place to Work.
Benefits: Enjoy 33 days of holiday, private healthcare, a solid pension, and seasonal rewards.
Why this job: Be part of a diverse team that values innovation and offers opportunities for personal growth.
Qualifications: Experience in administration, strong computer skills, and excellent communication abilities are essential.
Other info: We welcome applicants from all backgrounds and conduct background checks before hiring.

The predicted salary is between 28800 - 43200 £ per year.

TIP Group Greater Manchester, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Customer Service Specialist role at TIP Group

TIP Group Greater Manchester, England, United Kingdom

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Specialist role at TIP Group

Get AI-powered advice on this job and more exclusive features.

Why Join Us?

At TIP, we’re proud to be a

Job Type: Monday – Friday

Employment: Full Time – Permanent

Location: Manchester HQ – Trafford

Why Join Us?

At TIP, we’re proud to be a Great Place to Work Certified company and a true market leader in providing transportation and logistics solutions across Europe.

We offer one of the most attractive benefits packages in the industry, and here’s what sets us apart:

Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off. Want even more time to relax or plan adventures? You can buy up to 4 additional days, totalling an incredible 37 days of holiday per year!
£1,000 Referral Scheme: Know a top-notch technician who’d thrive here? Refer them and earn £1,000!
Private Healthcare for You & Your Loved Ones: We invest in your health and well-being. Our private healthcare plan, a rare benefit in the industry, can be extended to cover your immediate family. We look after you and the ones you care about most.
Pension & Financial Security: We provide a solid company pension, life assurance at 3x your salary, and Group Income Protection (GIP) for long-term peace of mind.
Seasonal Rewards & Recognition: Celebrate the festive season with high street Christmas vouchers because we appreciate all you do.

What will you be doing?

The CSS needs to execute on planned margins/contributed value

Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work, follow up on pending work orders related to termination of FleetCare
Cost control, secondary warranty, warranty ID & management, challenge maintenance cost, negotiating with vendors &/or suppliers. Needs to be able to challenge booking of fleet protect costs
Accurate follow up on rebill process, obtain purchase order & apply customer markups
Ensure services pricing is in line with vendor pricing
Parts management: stock management at the customer site for MSUs (Mobile Service Units).
Trailer reservations: reserve trailers correctly, select correct account, select rate, asset & manage expired reservations, manage one ways, minimise non billing days
Send jobs to mechanics (Mobile Service Unit) & upload GETSMART & GETPART, update system Workshop Mobile Service Unit planning regarding holidays/sickness. Veriwise report
Tire management: meet FOS cycle time, casing control & fleet inspections
Follow up on customer insurance related tasks
Report & analyse customer related data within the timeline agreed with the customer & deliver input for contract review card/ margin improvement plans
Follow up on customer request in a timely manner
Manages customer related calls (inbound & outbound), to increase customer’s satisfaction (Net Promoter Score).
Schedule service events, update business applications (ALS), obtain paperwork, upload documents into myIntelligence, advising customer on due services
Manage Free of Charge Units to ensure this is kept at minimum level
Contract maintenance for tail lifts & reefers.
Initiate the development needs to PDP & follow up
Attend team meetings & proactively participate
Deliver on new productivity or process improvements.

*Whilst the above outlines the main duties of the post the list is not exhaustive, and duties may need to change in the light of future developments or from time to time as directed by your supervisor or manager*

Who we\’re looking for?

Proven, relevant working experience in an administrative role
Computer skills: knowledge of the MS Office applications
Able to work under pressure; stress resilient
Self-motivated
Analytical skills
Excellent oral and written communication skills
Experience in budget management

TIP Trailer Services employs staff at more than 136 locations and at more than 72 maintenance facilities throughout 17 European countries. Our employment opportunities are diverse and available at a variety of locations.

TIP is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals.

Hiring is subject to background check.

We’ve previously had success from previous backgrounds in, Sales Executives, Sales Associates, Account Managers or Customer Service Executives

We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Other
Industries

Transportation, Logistics, Supply Chain and Storage and Truck Transportation

Referrals increase your chances of interviewing at TIP Group by 2x