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- Tasks: Manage customer service tasks, including work orders and fleet management.
- Company: Join TIP Group, a leading transportation and logistics company in Europe.
- Benefits: Enjoy 33 days of holiday, private healthcare, and a £1,000 referral scheme.
- Why this job: Be part of a certified Great Place to Work with a focus on innovation and diversity.
- Qualifications: Experience in administration, strong computer skills, and excellent communication abilities required.
- Other info: Diverse opportunities across 136 locations in 17 countries; background checks apply.
The predicted salary is between 25000 - 35000 £ per year.
Join TIP Group in Greater Manchester, England, as a Customer Service Specialist. We are proud to be a Great Place to Work Certified company and a market leader in providing transportation and logistics solutions across Europe.
Job Type: Monday – Friday
Employment: Full Time - Permanent
Salary: £29,764 per annum
Location: Manchester HQ - Trafford
Benefits:
- Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, totalling 33 days off. You can buy up to 4 additional days, totalling an incredible 37 days of holiday per year!
- £1,000 Referral Scheme: Refer a top-notch technician and earn £1,000!
- Private Healthcare for You & Your Loved Ones: Our private healthcare plan can be extended to cover your immediate family.
- Pension & Financial Security: We provide a solid company pension, life assurance at 3x your salary, and Group Income Protection (GIP).
- Seasonal Rewards & Recognition: Celebrate the festive season with high street Christmas vouchers.
Responsibilities:
- Execute on planned margins/contributed value.
- Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work.
- Follow up on pending work orders related to termination of FleetCare.
- Manage cost control, secondary warranty, warranty ID & management.
- Challenge maintenance costs and negotiate with vendors & suppliers.
- Accurate follow up on rebill process, obtain purchase order & apply customer markups.
- Ensure services pricing is in line with vendor pricing.
- Manage parts stock at customer site for Mobile Service Units (MSUs).
- Reserve trailers correctly and manage expired reservations.
- Send jobs to mechanics and update systems.
- Plan for Mobile Service Unit regarding holidays/sickness.
- Manage tire inspections and follow up on customer insurance related tasks.
- Report & analyse customer related data within agreed timelines.
- Manage customer related calls to increase customer satisfaction.
- Schedule service events and update business applications.
- Manage Free of Charge Units to ensure this is kept at minimum level.
- Initiate development needs and attend team meetings.
Who we’re looking for:
- Proven, relevant working experience in an administrative role.
- Computer skills: knowledge of MS Office applications.
- Able to work under pressure; stress resilient.
- Self-motivated with analytical skills.
- Excellent oral and written communication skills.
- Experience in budget management.
TIP Trailer Services employs staff at more than 136 locations and at over 72 maintenance facilities throughout 17 European countries. We value diversity in our workforce and encourage applications from all qualified individuals. Hiring is subject to background check.
Customer Service Specialist employer: TIP Group
Contact Detail:
TIP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the transportation and logistics industry, especially the specific services offered by TIP Group. Understanding their operations will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your experience in customer service roles, particularly any instances where you've successfully managed customer relationships or resolved issues. Be ready to share specific examples that demonstrate your skills.
✨Tip Number 3
Prepare to discuss your analytical skills and how you've used them in previous roles. Since the job involves budget management and data analysis, showcasing your ability to interpret data effectively will set you apart.
✨Tip Number 4
Network with current or former employees of TIP Group on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Customer Service Specialist role, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Use keywords from the job description, such as 'analytical skills' and 'budget management', to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples of how you've improved customer satisfaction in previous roles, as this aligns with TIP Group's focus on Net Promoter Score.
Highlight Relevant Skills: In your application, emphasise your computer skills, particularly your proficiency in MS Office applications. This is crucial for the role, so provide examples of how you've used these tools effectively in past positions.
Showcase Your Experience: If you have a background in sales or account management, make sure to highlight this experience. TIP Group values diverse backgrounds, so explain how your previous roles have prepared you for the responsibilities of a Customer Service Specialist.
How to prepare for a job interview at TIP Group
✨Showcase Your Customer Service Skills
As a Customer Service Specialist, your ability to communicate effectively is crucial. Prepare examples of how you've handled customer inquiries or resolved issues in the past. Highlight your experience in managing customer relationships and improving satisfaction.
✨Demonstrate Analytical Thinking
The role requires strong analytical skills, so be ready to discuss how you've used data to make decisions or improve processes. Think of specific instances where your analytical abilities led to positive outcomes, especially in budget management or cost control.
✨Familiarise Yourself with TIP Group
Research TIP Group and understand their services, values, and culture. Being knowledgeable about the company will not only help you answer questions but also show your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responding to hypothetical situations related to customer service challenges, such as handling difficult customers or prioritising multiple tasks.
