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For Companies At a Glance
- Tasks: Provide 1st and 2nd line technical support and manage support tickets.
- Company: Join a dynamic telecoms team focused on delivering top-notch IT solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and awesome team perks like wellness programmes.
- Why this job: Be part of a collaborative culture with opportunities for professional growth and exciting tech challenges.
- Qualifications: Hands-on experience with Windows, Microsoft 365, Azure, and networking tools is essential.
- Other info: A full UK driving licence is required; occasional site visits included.
The predicted salary is between 24000 - 33600 £ per year.
Job Description
IT Support Advisor – Telecoms
Crawley, UK£30,000 – £40,000 DOEFull-time | Permanent
Are you a proactive and technically skilled IT Support Advisor ready to take your career to the next level? We're seeking a talented individual to join our fast-paced telecoms team, where you'll play a key role in delivering high-quality 1st and 2nd line technical support to a growing customer base.
As an IT Support Advisor , you'll work closely with our support desk, managing a wide range of support tickets while ensuring clear communication and resolution for clients. You'll also be involved in onboarding new customers, conducting occasional site visits, and helping optimise IT systems and services. This is an exciting opportunity to work with a broad tech stack including Windows, Microsoft 365, Azure, networking tools, and security platforms.
To thrive as an IT Support Advisor , you must have hands-on experience with Windows 10/11, Active Directory, Microsoft 365, Intune, and Azure. A strong understanding of DNS/DHCP, routers, switches, and firewalls is also essential. Knowledge of tools like RMM platforms, SentinelOne, Mimecast, or WatchGuard is highly desirable. A full UK driving licence is required.
This is a great opportunity for an ambitious IT Support Advisor looking for:
– Professional development
– A collaborative work culture
– Competitive salary
– Bonus opportunities
– 25 days holiday
– Career growth support
– Fantastic team perks (including office snacks, wellness programmes, and company trips abroad).
#IT #ITSupport #ITServices #ITsupportadvisor
IT Support Advisor employer: Tio Talent Ltd
Contact Detail:
Tio Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Advisor
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Microsoft 365, and Azure. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your technical skills during the interview.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully resolved IT issues. Think of examples that showcase your problem-solving abilities and how you effectively communicated with clients to ensure their satisfaction.
✨Tip Number 3
Research the company culture at StudySmarter and be ready to explain why you would be a great fit. Highlight your collaborative spirit and willingness to contribute to a positive work environment, as this is something we value highly.
✨Tip Number 4
If possible, connect with current or former employees on LinkedIn to gain insights into the role and the team dynamics. This can provide you with valuable information that you can use to tailor your responses during the interview.
We think you need these skills to ace IT Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Advisor role. Focus on your hands-on experience with Windows 10/11, Active Directory, and Microsoft 365, as well as any knowledge of networking tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: In your application, emphasise your technical skills, particularly those mentioned in the job description such as DNS/DHCP, routers, switches, and firewalls. If you have experience with RMM platforms or security tools, be sure to include that too.
Show Enthusiasm for the Role: Convey your enthusiasm for the position and the company in your application. Mention why you are excited about the opportunity to work in a fast-paced telecoms environment and how you can contribute to their success.
How to prepare for a job interview at Tio Talent Ltd
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Windows 10/11, Active Directory, and Microsoft 365 during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability to handle the role.
✨Understand the Company’s Tech Stack
Familiarise yourself with the tools and technologies mentioned in the job description, such as Azure, DNS/DHCP, and networking tools. Showing that you have researched these areas will impress the interviewers and indicate your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples of past experiences where you managed support tickets or onboarded new customers. This will help you illustrate your ability to communicate effectively and resolve issues efficiently.
✨Demonstrate Your Soft Skills
As an IT Support Advisor, communication is key. Be ready to discuss how you handle customer interactions, especially in challenging situations. Highlight your teamwork and collaboration skills, as these are essential in a fast-paced environment like telecoms.