At a Glance
- Tasks: Lead and develop a high-performing sales team while driving revenue growth.
- Company: Join Tiny Rebel, a vibrant brewery with a passion for innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting career prospects in a fast-paced, energetic setting.
- Why this job: Make a real impact in the beer industry while fostering a collaborative culture.
- Qualifications: Experience in sales operations and strong leadership skills required.
The predicted salary is between 35000 - 35000 £ per year.
The Sales Operations Manager is responsible for leading and developing Tiny Rebel's internal sales function, delivering exceptional customer service, efficient sales operations, and proactive revenue growth across Wholesale, Direct Dray, SIBA and Export channels. As the key link between Sales and Supply Chain, the role ensures customer demand, stock availability, forecasting and operational execution are aligned to support commercial objectives. The successful candidate will inspire a high-performing team, drive continuous improvement and champion the Tiny Rebel culture and values.
Key Responsibilities
- Leadership & Team Development: Lead, coach and develop the Sales Executive team. Conduct regular 1:1s, performance reviews and development planning. Set clear objectives and KPIs, creating a culture of accountability, collaboration and commercial excellence. Oversee order processing, CRM management and sales administration. Ensure accurate customer data, efficient processes and outstanding customer service. Manage new customer onboarding to maximise retention and long‑term value.
- Commercial Performance: Drive outbound sales activity and support delivery of volume, revenue and profit targets. Increase customer basket spend through proactive selling of packaged beer, cask, keg and seasonal products. Lead pre‑selling campaigns, monthly focus products and new product launches. Deliver win‑back programmes and support the strategic growth of cask sales outside National customers.
- Customer & Business Development: Build strong relationships with wholesale customers to increase frequency, distribution and retention. Identify opportunities within existing and lapsed accounts and generate qualified leads for the field sales team. Conduct customer feedback initiatives to improve service and drive continuous improvement.
- Cross‑Functional Collaboration: Act as the primary link between Sales, Commercial Operations and Supply Chain, providing demand insight and communicating promotional activity and volume forecasts. Coordinate field sales support, POS requests, customer activations and installation requirements. Manage export relationships through third‑party partners and support national tenders, range reviews and commercial proposals.
- Reporting & Analysis: Produce weekly sales performance reports, highlighting trends, risks and growth opportunities. Monitor KPIs, customer performance, retention and telesales effectiveness. Maintain CRM data integrity and provide actionable commercial insights to support decision making.
About You
You will bring:
- Proven experience in Sales Operations, Internal Sales, Telesales or Customer Development.
- Experience leading and developing high‑performing teams.
- Strong commercial awareness with the ability to identify growth opportunities.
- Excellent organisation, communication and relationship‑building skills.
- A data‑driven mindset with experience using CRM systems and sales reporting.
- The ability to work collaboratively across Sales, Supply Chain, Finance and Marketing.
- A passion for delivering exceptional customer experiences.
- Experience within the beer, drinks, FMCG or hospitality sector is highly desirable.
Above all, you'll lead by example and embody the energy, ambition and values that make Tiny Rebel different.
Sales Operations Manager employer: Tiny Rebel Brewing Co
Tiny Rebel is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to grow and develop their skills. Located in Rogerstone, our brewery offers a dynamic environment that champions collaboration and innovation, providing ample opportunities for career advancement while delivering outstanding customer service. Join us to be part of a passionate team that values accountability, creativity, and a shared commitment to excellence in the craft beer industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations Manager at Tiny Rebel Brewing Co, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Tiny Rebel Brewing Co. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Tiny Rebel Brewing Co:When writing your cover letter, make sure to tailor your message specifically for Tiny Rebel Brewing Co. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Tiny Rebel Brewing Co
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Tiny Rebel Brewing Co that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Tiny Rebel Brewing Co that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Tiny Rebel Brewing Co’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
