Senior Director, Executive Communications

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world.

Job Description

The Senior Director, Executive Communications is responsible for shaping, protecting and amplifying the voice of the CEO and senior leadership across Europe. This role sits at the intersection of strategy, storytelling, employee engagement and digital communications, translating enterprise priorities into clear, compelling narratives that drive alignment, trust and performance. The role is both strategic and highly operational, owning end‑to‑end delivery of executive communications, from narrative development and drafting through to digital execution, sequencing and distribution.

Key Responsibilities

• CEO and Executive Narrative Leadership
  • Set and steward the CEO and enterprise narrative, ensuring clarity, consistency and relevance across all channels and moments that matter.
  • Draft and edit high‑stakes communications on behalf of the CEO and ELT, including organisational announcements, leadership notes, speeches, town halls, blogs and event messaging.
  • Act as a trusted advisor to senior leaders, providing counsel on tone, timing, positioning and stakeholder impact.
• Employee Communications and Engagement
  • Lead enterprise‑wide employee communications, translating strategy, transformation and performance into messages that resonate with colleagues.
  • Own leadership‑led employee moments such as town halls, leadership updates and milestone communications, ensuring they are engaging, data‑driven and authentic.
  • Partner closely with People, Strategy and Leadership teams to reinforce culture, purpose and change.
• Digital and Channel Excellence
  • Drive a digital‑first approach to executive and employee communications, using platforms such as Engage, intranet, video and social to extend reach and relevance.
  • Modernise executive communications through smart use of visuals, links, data, multimedia and new formats, ensuring content is concise, scannable and shareable.
  • Ensure messages are adapted appropriately for different channels while maintaining a single narrative spine.
• Integrated Planning and Execution
  • Own the end‑to‑end communications flow for executive and enterprise priorities, including sequencing, timing and coordination across internal, external and digital channels.
  • Work seamlessly with Corporate, Product and Market Communications teams to ensure alignment and avoid fragmentation.
  • Partner with global counterparts to localise and execute global narratives effectively in Europe.
• Judgement and Quality Control
  • Act as a final editorial gatekeeper for executive communications, ensuring accuracy, consistency and readiness before distribution.
  • Manage sensitive, confidential communications with discretion and sound judgement.
  • Anticipate reputational risk and advise on mitigation through proactive messaging.

Key Relationships

• Europe Leadership Team
• Global Executive/Enterprise Communications
• Corporate Communications, Employee Engagement and Digital teams
• People, Marketing, Strategy and Legal partners

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

• Extensive experience in executive, employee or enterprise communications within a complex, matrixed organization.
• Exceptional writing and editing skills, with the ability to shift seamlessly between strategic narrative and sharp, concise execution.
• Strong understanding of digital communications and channel strategy, with a track record of modernizing leadership communications.
• High emotional intelligence and confidence operating with senior leaders.
• Proven ability to manage multiple high‑stakes workstreams under pressure without losing quality or judgement.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.