At a Glance
- Tasks: Lead AI and service enablement teams to transform Visa's internal product capabilities.
- Company: Join Visa, a global leader in payments technology, making a real impact worldwide.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborative culture with significant autonomy and executive visibility.
- Why this job: Shape the future of payment technology and drive meaningful change at Visa.
- Qualifications: Experience in fintech, strong leadership skills, and a passion for technology.
The predicted salary is between 63000 - 77000 £ per year.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
This is a rare opportunity to shape the future of how Visa works. As Senior Director, AI & Service Enablement, you will define, direct, and build the internal product capabilities and AI-powered tooling that reduce friction, simplify execution, and transform how teams deliver for clients. You'll own two critical functions: a technical team focused on AI, automation, and internal tooling/products, and an enablement team driving client and product adoption readiness. Together, these teams are reimagining the client service experience—treating internal tools as products, prioritizing user needs, and making it easier for Visa to deliver world-class products to clients globally. This role is ideal for a strategic, people-first leader who thrives at the intersection of technology, transformation, and execution. You'll inherit a motivated team, early-stage internal products with strong potential, and a clear mandate to set product direction, drive adoption, and continuously improve the way work gets done. You'll have significant autonomy, executive visibility and support, and the chance to influence how AI is embedded into Visa's operations.
- Strategic Leadership & Transformation
- Translate vision into a clear product and operating strategy for AI-enabled service delivery, internal tooling, and product enablement.
- Drive adoption of internal products that reduce friction, standardize workflows, and enable teams to work in new, more scalable ways.
- Establish product success metrics, user feedback loops, and continuous improvement practices to measure impact and guide prioritization.
- Serve as a change leader, bringing teams along through transformation with clarity and empathy.
- AI, Automation & Internal Product Development (Technical Team)
- Direct a small technical product team responsible for defining, building, and iterating on AI-powered tools and workflow capabilities.
- Own and shape the product roadmap for internal platforms, balancing user needs, business value, technical feasibility, and adoption priorities.
- Translate pain points and process gaps into product requirements, tooling enhancements, and scalable solutions that change the way teams work.
- Partner with engineering and business stakeholders to prioritize features, manage trade-offs, and deliver practical AI and automation capabilities.
- Enablement & Client Readiness (Program Team)
- Lead a team of program managers responsible for go-to-market execution for new products.
- Ensure seamless coordination across Product, Customer Service, Engineering, and other cross-functional partners to connect tooling strategy with business execution.
- Build scalable, repeatable processes and digital workflows that improve client readiness, product launch execution, and internal user experience.
- Drive accountability and delivery across multiple concurrent initiatives.
- Stakeholder Engagement
- Collaborate closely with Product, CS, Engineering, and cross-functional teams to align tooling roadmaps, launch priorities, and operating model changes.
- Influence senior stakeholders (SVPs, VPs, Sr. Directors) within and outside the organization.
- Represent the team's work and impact to executive leadership.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
- Experience in fintech, with progressive leadership responsibilities.
- Proven people management experience, leading teams through change and transformation.
- Strong strategic thinking with the ability to operationalize vision into execution.
- Experience leading product-oriented technology initiatives, including tool development, roadmap management, user adoption, and operational transformation.
- Excellent executive presence—able to influence and communicate effectively at all levels.
- Program management, product operations, or enablement experience, particularly in product launch, client readiness, or internal platform delivery.
- Ability to translate user pain points into clear requirements, prioritized backlogs, and measurable product outcomes.
- Comfortable with ambiguity; able to build structure where little exists.
- Payments industry experience.
- Global or multi-regional experience.
- Technical or product fluency, including the ability to credibly direct technical teams, shape requirements, and make informed roadmap trade-offs without needing to code.
- Experience working with AI, automation, workflow, or internal platform products.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Senior Director, AI & Service Enablement employer: Tink
Visa in Basingstoke is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including training in cutting-edge technologies like Kubernetes and automation, while enjoying a supportive environment that values work-life balance with flexible office arrangements. Joining Visa means being part of a global leader in payment technology, where your contributions directly impact service stability and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, AI & Service Enablement
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Tink. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Tink.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Tink. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Senior Director, AI & Service Enablement
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Tink and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Tink how you can be a team player!
How to prepare for a job interview at Tink
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Tink.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Tink's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
