At a Glance
- Tasks: Lead executive communications for the CEO and senior leadership, crafting impactful narratives.
- Company: Join Visa, a global leader in payments technology, making a difference worldwide.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and engage with senior leaders in a dynamic environment.
- Why this job: Shape the voice of leadership and drive meaningful change across Europe.
- Qualifications: Extensive experience in executive communications and exceptional writing skills required.
The predicted salary is between 100000 - 150000 £ per year.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world.
Job Description
The Senior Director, Executive Communications is responsible for shaping, protecting and amplifying the voice of the CEO and senior leadership across Europe. This role sits at the intersection of strategy, storytelling, employee engagement and digital communications, translating enterprise priorities into clear, compelling narratives that drive alignment, trust and performance. The role is both strategic and highly operational, owning end‑to‑end delivery of executive communications, from narrative development and drafting through to digital execution, sequencing and distribution.
Key Responsibilities
- CEO and Executive Narrative Leadership
- Set and steward the CEO and enterprise narrative, ensuring clarity, consistency and relevance across all channels and moments that matter.
- Draft and edit high‑stakes communications on behalf of the CEO and ELT, including organisational announcements, leadership notes, speeches, town halls, blogs and event messaging.
- Act as a trusted advisor to senior leaders, providing counsel on tone, timing, positioning and stakeholder impact.
- Employee Communications and Engagement
- Lead enterprise‑wide employee communications, translating strategy, transformation and performance into messages that resonate with colleagues.
- Own leadership‑led employee moments such as town halls, leadership updates and milestone communications, ensuring they are engaging, data‑driven and authentic.
- Partner closely with People, Strategy and Leadership teams to reinforce culture, purpose and change.
- Digital and Channel Excellence
- Drive a digital‑first approach to executive and employee communications, using platforms such as Engage, intranet, video and social to extend reach and relevance.
- Modernise executive communications through smart use of visuals, links, data, multimedia and new formats, ensuring content is concise, scannable and shareable.
- Ensure messages are adapted appropriately for different channels while maintaining a single narrative spine.
- Integrated Planning and Execution
- Own the end‑to‑end communications flow for executive and enterprise priorities, including sequencing, timing and coordination across internal, external and digital channels.
- Work seamlessly with Corporate, Product and Market Communications teams to ensure alignment and avoid fragmentation.
- Partner with global counterparts to localise and execute global narratives effectively in Europe.
- Judgement and Quality Control
- Act as a final editorial gatekeeper for executive communications, ensuring accuracy, consistency and readiness before distribution.
- Manage sensitive, confidential communications with discretion and sound judgement.
- Anticipate reputational risk and advise on mitigation through proactive messaging.
Key Relationships
- Europe Leadership Team
- Global Executive/Enterprise Communications
- Corporate Communications, Employee Engagement and Digital teams
- People, Marketing, Strategy and Legal partners
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
- Extensive experience in executive, employee or enterprise communications within a complex, matrixed organization.
- Exceptional writing and editing skills, with the ability to shift seamlessly between strategic narrative and sharp, concise execution.
- Strong understanding of digital communications and channel strategy, with a track record of modernizing leadership communications.
- High emotional intelligence and confidence operating with senior leaders.
- Proven ability to manage multiple high‑stakes workstreams under pressure without losing quality or judgement.
Senior Director, Executive Communications in London employer: Tink
Visa is an exceptional employer that empowers its employees to make a global impact through innovative payment technology. With a strong focus on employee engagement, professional growth, and a collaborative work culture, Visa offers unique opportunities for career advancement in a dynamic environment. Located in Europe, this role provides the chance to shape executive communications at a leading multinational company, ensuring your contributions resonate across diverse audiences and drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, Executive Communications in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at Visa or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Visa's recent projects and initiatives. This shows you're genuinely interested and helps you tailor your responses to align with their goals and values.
✨Tip Number 3
Practice your storytelling skills! As a Senior Director in Executive Communications, you'll need to convey messages clearly and engagingly. Use examples from your past experiences to illustrate your points during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Visa team.
We think you need these skills to ace Senior Director, Executive Communications in London
Some tips for your application 🫡
Know Your Audience:Before you start writing, think about who will be reading your application. Tailor your language and examples to resonate with the values and mission of Visa. Show us that you understand our commitment to uplifting everyone, everywhere!
Showcase Your Storytelling Skills:As a Senior Director in Executive Communications, storytelling is key! Use your application to demonstrate how you've crafted compelling narratives in the past. Share specific examples where your communication made a real impact.
Be Clear and Concise:We love clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences concise. Remember, we want to see your ability to communicate effectively, just like you would in the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re serious about joining the Visa team!
How to prepare for a job interview at Tink
✨Know Your Narrative
Before the interview, make sure you understand Visa's mission and values. Be ready to discuss how your experience aligns with their focus on storytelling and employee engagement. Prepare examples of how you've shaped narratives in previous roles.
✨Showcase Your Writing Skills
Since this role requires exceptional writing and editing skills, bring samples of your work that demonstrate your ability to craft clear and compelling communications. Be prepared to discuss your writing process and how you adapt your style for different audiences.
✨Understand Digital Communications
Familiarise yourself with the latest trends in digital communications. Be ready to discuss how you've used various platforms to enhance executive communications in the past. Highlight any experience you have with modernising communication strategies.
✨Demonstrate Emotional Intelligence
This role involves working closely with senior leaders, so it's crucial to showcase your emotional intelligence. Prepare to discuss situations where you've navigated complex interpersonal dynamics or provided counsel to executives, emphasising your judgement and discretion.
