At a Glance
- Tasks: Provide top-notch IT support to executives and ensure flawless event execution.
- Company: Join Visa, a leading tech company with a focus on innovation and excellence.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to thrive in high-pressure environments.
- Why this job: Be at the forefront of technology while supporting high-profile events and executive leaders.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
The Senior Executive IT Support Technician provides high‑touch, white‑glove technical support to Visa’s senior leadership and their organizations. This role is part of the Executive IT team and is responsible for delivering seamless, secure, and reliable end‑user technology experiences across in‑office, remote, and travel scenarios. This role also plays a critical function in Executive Event Operations, ensuring high‑quality execution of executive meetings, board sessions, and global events in partnership with Event Operations, Live Event Support, and AV Operations teams. The successful candidate brings strong technical expertise, executive presence, and the ability to operate under pressure while delivering immediate, precise, and confidential IT service in high‑visibility environments.
Key Focus Areas
- Executive Experience Excellence: Deliver white‑glove support that ensures seamless, interruption‑free executive experiences.
- Event Execution & Support: Ensure flawless delivery of executive meetings, hybrid events, and high‑profile engagements.
- Proactive Operations: Identify risks early, resolve issues quickly, and continuously improve service quality and reliability.
Key Responsibilities
- Deliver high‑touch IT support to executives, ensuring rapid response and resolution.
- Support devices, applications, collaboration platforms, and security tools.
- Manage executive environments across Windows, macOS, and mobile devices.
- Maintain executive conference rooms, Teams Rooms, and collaboration spaces.
- Provide on‑site, remote, and travel support for board meetings, leadership sessions, and executive engagements.
- Partner with Event Operations, AV Operations, and Live Event teams for executive events.
- Support board meetings, town halls, investor engagements, and global events.
- Prepare technical setups including conferencing, devices, and AV readiness.
- Provide live support during events and ensure seamless execution.
- Rapidly troubleshoot and stabilize issues during live sessions.
- Support AV systems including conferencing platforms, microphones, cameras, and displays.
- Perform pre‑event testing, rehearsals, and room validation.
- Troubleshoot AV and hybrid meeting issues in real time.
- Support live streaming, hybrid events, and broadcast‑style setups.
- Perform advanced diagnostics across hardware, OS, networking, VPN, and endpoint security tools.
- Troubleshoot O365, Teams, and enterprise collaboration platforms.
- Conduct root cause analysis and implement long‑term fixes.
- Proactively maintain device and system health to reduce incidents.
- Drive improvements in executive support KPIs (reliability, responsiveness, satisfaction).
- Maintain documentation, executive playbooks, and standard operating procedures.
- Contribute to knowledge management and service maturity initiatives.
- Partner with Engineering, Endpoint, Security, and Enterprise teams to improve tools and standards.
Qualifications
Basic Qualifications:
- 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience.
Preferred Qualifications:
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
- 5+ years of relevant work experience with a Bachelor’s degree, OR 2+ years with an advanced degree, OR 8+ years of relevant work experience.
- 5–10+ years of enterprise or executive IT support experience.
- Experience supporting VP+ or executive leadership.
- Certifications such as ITIL, Microsoft, Apple ACSP, AVIXA CTS, or CCNA.
- Experience supporting high‑profile events and executive environments.
- Ability to anticipate needs and operate effectively in complex environments.
Skills:
- Proven experience supporting executives or high‑profile stakeholders.
- Strong judgment, discretion, and professionalism.
- Ability to operate effectively under pressure in high‑visibility environments.
- Experience supporting live events, executive meetings, and hybrid environments.
- Ability to coordinate across Event Ops, AV Ops, and technical teams.
- Strong planning, execution, and multitasking capabilities.
- Windows and macOS.
- Office 365, Teams, Outlook, OneDrive.
- Networking fundamentals (Wi‑Fi, VPN).
- Mobile device management (iOS/Android).
- Endpoint deployment, imaging, and security tools.
- AV and video conferencing technologies.
- Strong troubleshooting and root‑cause analysis skills.
- Ability to remain composed in high‑pressure situations.
- Flexibility to adapt to changing priorities and event demands.
- Excellent communication with executives and stakeholders.
- Ability to build trust and anticipate needs.
- Strong cross‑functional collaboration skills.
Executive IT Support Technician (Executive IT & Event Operations) in London employer: Tink
Visa is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As part of the Executive IT team, you will enjoy high-touch support roles that not only enhance your technical skills but also provide opportunities to engage with senior leadership in a fast-paced environment. With a commitment to work-life balance and a collaborative atmosphere, Visa ensures that every team member feels valued and empowered to contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Executive IT Support Technician (Executive IT & Event Operations) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tink values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tink might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tink!
✨Direct Apply to Tink
Let's not forget to apply directly through the Tink website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Executive IT Support Technician (Executive IT & Event Operations) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tink.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tink. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tink
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
