At a Glance
- Tasks: Drive customer satisfaction and growth by managing key client relationships.
- Company: Join Visa, a global leader in payments technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across teams and travel.
- Why this job: Make a real impact in the fintech world while developing your skills.
- Qualifications: Experience in customer success or account management in fintech or SaaS.
The predicted salary is between 50000 - 65000 £ per year.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
What is it all about?
You will be responsible for driving customer value, satisfaction, and long‑term growth by serving as a trusted partner to assigned clients. This role focuses on supporting customers’ strategic objectives in risk mitigation, ensuring successful adoption of Featurespace solutions, and protecting and expanding revenue through renewals and growth opportunities. You will act as the primary operational point of contact for customers, serving as a subject matter expert on Featurespace products and services while coordinating cross‑functionally to deliver a consistent, high‑quality client experience.
Your Day to Day Responsibilities
- Build and strengthen long‑term relationships with business and technical stakeholders across assigned accounts.
- Serve as the primary point of contact for customer engagement, including operational calls, business reviews, and issue resolution.
- Support Tier 1 enterprise accounts in partnership with the Strategic Enterprise Customer Director, including coordination of business reviews, internal steering committees, and escalations.
- Own full commercial responsibility for Tier 2 accounts, including contract renewals and expansion of existing investments in Featurespace solutions.
- Develop and execute strategic account plans aligned to agreed targets, KPIs, and customer outcomes.
- Identify, develop, and support revenue expansion opportunities in collaboration with commercial and sales teams.
- Coordinate internal teams to support customer onboarding, implementation, and ongoing projects.
- Conduct ongoing risk assessments across assigned accounts and proactively mitigate potential issues.
- Manage customer escalations and identify emerging risks to minimize disruption and protect relationships.
- Act as the voice of the customer internally, ensuring feedback is communicated to delivery teams and senior leadership.
- Translate complex technical initiatives into clear, customer‑focused messaging and outcomes.
- Partner with marketing to support customer advocacy, case studies, and participation in customer events.
- Support development of statements of work (SOWs) and contractual scoping for new and expanded engagements.
- Contribute to continuous improvement of customer success processes and engagement models.
- Provide coaching, collaboration, and support to peers as needed.
- Perform other duties as assigned.
This is a hybrid position, with the expectation of 3 days per week in either the Cambridge or London office.
Qualifications
Required:
- Experience in one or more of the following industries: Payments, Banking, Insurance, Fraud, Risk, or Cybersecurity.
- Demonstrated experience managing customer or client accounts independently.
- Experience in customer success, account management, or client services within fintech or SaaS environments.
- Experience working with both business and technical stakeholders.
- Proven ability to support renewals, commercial discussions, and revenue‑related goals.
- Ability to navigate complex technical environments and translate concepts for customers.
- Strong organisational, project coordination, and time‑management skills.
- Willingness and flexibility to travel as required.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Account Manager, Customer Success - Featurespace in Cambridge employer: Tink
At Visa, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, all while working in vibrant locations like Cambridge and London. Join us to make a meaningful impact in the payments technology sector, where your contributions will resonate globally.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Customer Success - Featurespace in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Visa on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding Visa's products and services inside out. Dive into Featurespace solutions and think about how you can add value to customer success. We want to see you not just as a candidate, but as a potential partner who gets what we do!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've turned customer challenges into opportunities. We love candidates who can demonstrate their ability to manage escalations and drive satisfaction – it’s all about that customer-centric mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Visa and contributing to our mission of uplifting everyone, everywhere.
We think you need these skills to ace Account Manager, Customer Success - Featurespace in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer success and account management, especially in fintech or SaaS environments. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve driven customer value and satisfaction in previous roles. This helps us understand the impact you can make at Visa.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experience and how it relates to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tink
✨Know Your Stuff
Make sure you understand Featurespace's products and services inside out. Familiarise yourself with the latest trends in payments, banking, and risk management. This will help you speak confidently about how you can drive customer value and satisfaction.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show genuine interest in their roles and the company culture. Ask insightful questions about their experiences at Visa and how they see the Account Manager role evolving.
✨Showcase Your Success Stories
Prepare specific examples from your past experience that demonstrate your ability to manage client accounts and drive revenue growth. Highlight situations where you've successfully navigated complex technical environments or resolved customer escalations.
✨Be Solution-Oriented
Emphasise your problem-solving skills by discussing how you've proactively identified risks and implemented solutions in previous roles. This aligns perfectly with the responsibilities of the Account Manager position, showing that you're ready to protect and expand customer relationships.
