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- Tasks: Install and activate Ting's fibre network while ensuring customer satisfaction.
- Company: Join Ting Internet, a leading fibre provider with a people-first culture.
- Benefits: Competitive salary, remote work options, and generous benefits.
- Other info: Dynamic role with opportunities for growth and a focus on safety.
- Why this job: Make a real difference in your community by connecting people to the internet.
- Qualifications: 0-2 years experience in telecommunications and a valid driver's license.
The predicted salary is between 53372 - 62795 £ per year.
Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet! The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!
About the opportunity
The Service Technician regularly performs service activation and installs of the Ting fiber network to include construction elements such as conduit, fiber, split enclosures, cabinets and utility locating. Service Techs are at the forefront of Ting’s connection with the community and perform their responsibilities with safety and customer experience top of mind. This role is based out of New Castle, CO. This is a 3‑month contract to start with an opportunity to extend.
Job Duties
- Perform general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network.
- Directly engage with customers at install locations to ensure timely, efficient and optimal activation/connectivity.
- Complete installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
- Ability to perform fiber drops on site from handhole to house with supervision.
- Understand the mainline and drop‑blowing process and assist teams with supervision.
- Understand basic concepts of the data center and its components.
- Perform basic troubleshooting to identify connectivity issues from home to handhole.
- Build a splice dome and express dome installation with supervision.
- Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
- Complete general repair of the network including troubleshooting at the NID/home/handhold.
- Have a basic understanding of Utility locates.
- All other duties as assigned.
Knowledge, Skills and Abilities
- Fiber Splicing – 1 splice at the house, tying plant to outlet + drop splicing
- Cable Routing
- Power tools
- Ability to participate in on‑call rotation
- Ability to work in confined spaces.
- Ability to do aerial work on a ladder or bucket truck up to 35’.
- Ability to lift up to 75 pounds while practicing safe lifting techniques.
- Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials.
- Proficiency with all platforms and applications (ServiceMax, Bob, Deputy, etc.)
- Compliance with all safety‑related training/practices, including but not limited to ladder safety, weather, safe driving principles, etc.
Qualifications Required
- 0‑2 years of experience, preferably in telecommunications industry
- Active valid driver’s license and clean driver’s abstract
The base salary range for this position is $53,372 - $62,795. Range shown in $USD for US residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications.
Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.
As a safety‑sensitive position, Tucows reserves the right to administer pre‑employment drug testing for illegal drug use for those successful candidates presented with an offer of employment for consideration. Tucows and its subsidiaries participate in the E‑Verify program for all US employees.
At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Service Technician 1 employer: Ting Internet
Contact Detail:
Ting Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician 1
✨Tip Number 1
Get to know Ting Internet and its values! Research the company culture and understand their people-first philosophy. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hands-on skills! Since the role involves installation and troubleshooting, brush up on your technical abilities. You might even want to simulate some scenarios or discuss them with friends to feel more confident during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights about the interview process and what it’s like to work at Ting, which could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Ting team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Technician 1
Some tips for your application 🫡
Show Your Passion for Connectivity: When you're writing your application, let us know why you're excited about working in the fibre internet industry. Share any personal experiences or stories that highlight your enthusiasm for connecting communities and improving lives through technology.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight any relevant experience you have in telecommunications or customer service, as this will show us you're a great fit for the Service Technician role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate applications that are easy to read and get straight to the important stuff!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and helps us keep track of all applicants efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Ting Internet
✨Know Your Stuff
Make sure you brush up on your knowledge of fiber optics and installation techniques. Familiarise yourself with the specific tools and processes mentioned in the job description, like fiber splicing and utility locating. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Customer Engagement is Key
Since this role involves direct interaction with customers, think about how you can demonstrate your customer service skills during the interview. Prepare examples of how you've successfully engaged with clients in the past, especially in technical or service roles. This will highlight your ability to ensure a positive customer experience.
✨Safety First
Given the safety-sensitive nature of the position, be prepared to discuss your understanding of safety practices, especially when working with power tools and in confined spaces. Mention any relevant training or certifications you have, as this will reassure them that you take safety seriously.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest in the position but also helps you determine if Ting is the right fit for you.