Customer Success Team Lead

About Us

At
tiney
, we\’re on a mission to
unlock the potential of every child
by revolutionising early years education.

We believe all children deserve access to
high-quality, nurturing, play-based learning
— and that the best way to make this happen is by empowering a new generation of
brilliant childminders
. We use technology, community, and creativity to build a network of early educators who are not only trained and supported by us but backed by a system that\’s designed to help them (and the children they care for) truly thrive.

Our team is small but mighty, united by a shared purpose and a strong set of values:

Play is a superpower
– Curiosity, joy, and creativity are essential ingredients for innovation and growth.

Rest is rocket fuel
– To build great things, we need to look after ourselves and each other.

Asking for help shows wisdom, not weakness
– We champion vulnerability and openness.

People policies with children at the core
– We support the whole person, not just the job title.

Default to transparency
– We build trust through openness and honest communication.

Now, we\’re looking for a
Customer Success Team Lead
(1 year mat cover) to join our team and help shape the future of early education.

Your Role

We\’re looking for a Customer Success Team Lead (Maternity Cover) to lead and support a team of advisors and support staff as they help prospective childminders move from training through to successful trading. This role is central to driving childminder activation, improving operational efficiency, and supporting growth, ensuring we continue delivering magic at scale.

Location
: Hybrid (UK-based) – 2 days per week in our London office. You\’ll also join us in-person for in person off-sites and team building/bonding throughout the year

You\’ll collaborate across functions – from Product and Operations to Marketing and Education – helping bring our mission to life in every pixel, process, or person you work with.

Who you\’ll be working with

You\’ll join a
close-knit, cross-functional team
passionate about building something that truly matters. We care deeply about our work and each other.

You\’ll work alongside teammates who\’ve joined us from the likes of Teach First, Babylon, Monzo, and Google – bringing big hearts and big ideas to everything we do. Together, we:

• Balance
  focus and fun
  , serious impact and serious play
• Support each other through feedback and regular 1:1s
• Celebrate wins (with gifs, ukuleles, and sometimes cake)

What you\’ll be doing

• Strategy & Execution

Design and deliver initiatives that directly support our mission and goals

• Project Management

Own projects end-to-end, tracking success and learning from what works (and what doesn\’t)

• Collaboration

Work across teams to make sure your work lands with impact and heart

• Customer Focus

Stay close to our educators, ensuring we\’re solving real problems

• Iteration & Learning

Test, learn, and adapt – nothing is sacred if a better way is possible

What we\’re looking for

We\’re looking for someone who\’s
mission-driven, collaborative, and loves a good challenge
. You don\’t need to tick every box – we value potential and attitude as much as experience.

Must-haves:

• Customer success or onboarding experience

3+ years supporting customers in success, onboarding, or operations roles

• Team management

Experience managing or coaching a small team, including setting targets and managing performance

• Driving customer behaviour change

Comfortable influencing customer decisions around pricing, hours, or business growth

• Data led decision making

Confident using performance metrics and dashboards to guide team focus and track success

• Operational and process mindset

Able to identify and implement process improvements, introduce structure, and maintain or improve internal playbooks

Nice-to-haves:

• Experience working in education, early years, training or marketplaces
• Experience using Hubspot or Intercom

Why join us

• Make a real difference—your work will directly improve access to quality childcare for families across the UK
• Join a friendly, mission-driven team of educators, technologists, and operators
• Opportunity to directly shape the data culture and tooling of a growing company
• Enjoy flexibility, autonomy, and meaningful work in a remote-first setup
• We offer a competitive salary ( based on experience) and a suite of benefits including 28 days holiday allowance ( + other special days off) , equity options and UK childcare benefit to name but a few