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- Tasks: Ensure top-notch teaching standards and support Tutors in their professional development.
- Company: Join a UK social enterprise focused on skills for employment and workforce development.
- Benefits: Competitive salary, flexible working, and opportunities for continuous professional growth.
- Why this job: Make a real difference in education while working with passionate professionals.
- Qualifications: IQA, IV teaching qualifications, and experience in maintaining high learning standards.
- Other info: Dynamic role with a focus on collaboration and quality improvement.
Quality and Performance Coach (IQA) 30k-35k Permanent Full Time Monday to Friday 3 days a week at HQ Birmingham, 2 days from home Birmingham, West Midlands.
Are you an experienced IQA looking for a great new permanent opportunity? Our client is a UK based social enterprise and independent training provider that helps individuals gain skills for employment and assists businesses with recruitment and upskilling through government-funded programs, apprenticeships, and vocational courses in areas like Health & Social Care, Business Admin, and Digital Skills across England, focusing on job outcomes and workforce development.
The Quality and Performance Coach is responsible for ensuring the highest standards of teaching and learning within the assigned contracts. This role involves remote and onsite support, monitoring, and development of Tutors to achieve excellence in delivery and learner outcomes. The role will adapt to new strategies aimed at improving overall quality and performance as outlined in the new quality strategy.
Key responsibilities:- Act as the nominated Quality and Performance Coach for at least one contract, working closely with the Contract Lead to provide quality-related 1:1 support for Tutors, capture and act on stakeholder feedback, deliver relevant CPD/training sessions, conduct induction training for new Tutors, perform Learning Walks as required, and support self-assessment and Quality Improvement Plan (QIP) activities.
- Conduct timely observations of teaching, learning, and assessment (OTLA) outside of assigned contracts, and participate in deep dives to evaluate teaching practices and curriculum delivery.
- Conduct desktop sampling and assist in curriculum writing and sampling during protected panel days within areas of expertise, ensuring alignment with the ETF Professional Standards for Tutors.
- Implement and monitor individual Learner action plans for those at risk of not completing within expected timeframes, report on learner attendance, progress, and quality assurance activities, and ensure timely compliance with feedback from Internal Quality Assurance.
- Maintain weekly contact with allocated Tutors to monitor learner progress and attendance, provide performance-related information and reports to meet company deadlines, attend company performance and standardisation meetings, and maintain continuous professional development.
- Participate in the new quality strategy to standardise professional standards for all Tutors, foster collaboration between Quality and Operations, and engage in termly cycles of self-assessment, observation, professional standards review, and continuous professional development.
- Strengthen the relationship between Quality and Operations for contract success.
- Ensure Tutors clearly understand expected professional standards.
- Allow for flexible and prioritised quality performance reviews.
- Enhance support and CPD delivery based on identified needs.
- Drive continuous improvement through internal deep dives and self-assessment processes.
Do you have your IQA, IV teaching and assessing qualifications? Ideally with experience of ensuring high standards of learning and tutor performance in the beauty sector.
Additional Skills:- Skills in mentoring and coaching Tutors to enhance teaching practices.
- Proficiency in providing constructive feedback and implementing action plans for continuous improvement.
- Exceptional organisational and time management skills.
- Meticulous attention to detail in maintaining records of learner progress and Tutor performance.
- Proficiency in using electronic systems and ePortfolios for tracking and reporting.
- Ability to adapt to new technologies and systems.
- Commitment to continuous professional development and staying current with industry trends.
- Strong collaboration skills to work effectively with the Quality Improvement Manager and other team members.
To apply for the role of IQA, Quality and Performance Coach please email your CV to Tina Lacey Recruitment.
IQA employer: Tina Lacey Recruitment Ltd
Contact Detail:
Tina Lacey Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IQA
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and training sector. Attend industry events or webinars where you can meet potential employers and showcase your expertise as an IQA.
✨Tip Number 2
Prepare for interviews by researching the company and its quality strategies. Be ready to discuss how your experience aligns with their goals, especially in improving teaching standards and learner outcomes.
✨Tip Number 3
Practice your responses to common interview questions related to mentoring and coaching. Use specific examples from your past roles to demonstrate your skills in enhancing tutor performance and ensuring high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we’re here to support you with pre-interview advice to help you shine during the process.
We think you need these skills to ace IQA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality and Performance Coach role. Highlight your experience in mentoring and coaching Tutors, as well as any relevant qualifications like your IQA and IV teaching credentials. We want to see how your skills align with our mission!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved teaching standards or learner outcomes in previous roles. This will help us see the impact you can bring to our team.
Be Clear and Concise: When writing your application, be clear and concise. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Tina Lacey Recruitment Ltd
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Quality and Performance Coach role. Brush up on your knowledge of teaching standards, quality assurance processes, and how to support Tutors effectively. This will show that you’re not just interested in the job, but that you understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve successfully mentored or coached Tutors. Highlight any improvements in learner outcomes or teaching practices that resulted from your interventions. This will demonstrate your capability and experience in ensuring high standards.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company’s quality strategy and how you can contribute. Ask about their current challenges in maintaining quality standards or how they measure success in Tutor performance. This not only shows your enthusiasm but also helps you gauge if the role is a good fit for you.
✨Be Ready to Discuss Continuous Improvement
Since the role involves driving continuous improvement, be prepared to discuss your approach to feedback and action plans. Share how you’ve implemented changes based on observations or assessments in the past, and how you plan to adapt to new strategies in this role.
