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- Tasks: Support customers with software issues via phone and online, ensuring a positive experience.
- Company: Join a leading provider of innovative Learner and Case Management Systems in the skills sector.
- Benefits: Enjoy hybrid working, competitive salary, generous time off, and comprehensive healthcare benefits.
- Why this job: Perfect for problem-solvers who want to grow in a supportive team with career development opportunities.
- Qualifications: Strong communication skills, problem-solving abilities, and a willingness to learn new software.
- Other info: Start immediately while waiting for DBS check; your birthday off is included!
The predicted salary is between 19200 - 24000 £ per year.
Customer Support Consultant – August/September start Sale, Manchester Up to £24k Permanent Full Time plus amazing benefits, 4pm finish on Fridays. Career Growth: Benefit from superb potential for career development in technical or customer-focused specialisms, with ongoing CPD opportunities. Hybrid Working: We work a 36 hour week and enjoy a flexible work arrangement with 2 days working from home and 3 days in our modern Sale office with a 4pm finish on Fridays Competitive Compensation: Earn a salary of up to £24,000 with regular performance reviews. Generous Time Off: Benefit from 20 days of annual leave, increasing to 23 days with service, plus an additional 3 days over Christmas and bank holidays. You also get your birthday off! Comprehensive Benefits: We offer a company pension scheme and access to private healthcare to support your well-being. Full Training: Receive comprehensive training on our systems, covering both front and back-end user aspects. As a leading provider of innovative Learner and Case Management Systems, our client empower organisations in the skills and employability sector to achieve their goals. Do you have a knack for problem-solving, a desire to develop your technical abilities and a passion for customer service? If so, this is the perfect opportunity for you to join a friendly and supportive team dedicated to helping our customers. Offering fantastic opportunities for career growth in both technical and customer-focused areas, this full-time role offers hybrid working (2 days remote, 3 days in our Sale office) and a competitive salary up to £24k (depending on experience). You\’ll also enjoy a comprehensive benefits package including company healthcare scheme, generous pension contribution and free on-site parking. As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner and Case Management Systems. Your key responsibilities will include: * Providing online & telephone software support to customers * Supporting industry leading management information system * Ensuring support requests are handled efficiently and within agreed SLA’s * Making sure tasks are completed and outcomes communicated to a high standard * Maintaining strong relationship with external and internal customers * Creating and maintain supporting documentation for internal use To be successful in this role, you will need: * Strong communication skills, both written and verbal. * Excellent problem-solving abilities and a genuine curiosity to understand how things work. * A proven ability to learn and understand new software applications. * The capacity to understand and apply industry rules and regulations to resolve support issues effectively. * A good technical grounding. * Ability to interact with technical and non technical people (customers and colleagues) * SQL skills are desirable but not necessary Taking ownership of user issues, you will ensure that a high level of customer service is delivered at all times. You will help to resolve customer issues by responding to support tickets in an efficient and friendly manner, via a combination of telephone and our online system. In return, our client offer: A Supportive and Collaborative Environment: Join a friendly team where your contributions are valued and your development is supported. Any offer of employment is subject to a satisfactory Enhanced level DBS (Disclosure and Barring Service) check. These checks can take time to complete but you can start work with us immediately whilst we wait for the check to be returned. To apply for the role of Customer Support Consultant Sale, Manchester please email your cv to Tina Lacey Recruitment is a specialist niche recruitment agency dedicated to the skills, training and welfare to work sectors nationally. We are committed to giving full free pre-interview advice and guidance right throughout the interview process
Customer Support Consultant employer: Tina Lacey Recruitment Ltd
Contact Detail:
Tina Lacey Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant
✨Tip Number 1
Familiarise yourself with our Learner and Case Management Systems. Understanding how these systems work will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your problem-solving skills. Think of examples from your past experiences where you've successfully resolved issues, as this will be a key focus during your interactions with us.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with both technical and non-technical customers, being able to explain complex concepts in simple terms will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for continuous learning. Highlight your willingness to engage in ongoing professional development, as we value team members who are eager to grow their skills and advance their careers.
We think you need these skills to ace Customer Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Consultant role. Emphasise your problem-solving abilities, communication skills, and any technical knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn new software applications. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, ability to work with both technical and non-technical individuals, and any familiarity with SQL or similar software. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tina Lacey Recruitment Ltd
✨Showcase Your Communication Skills
As a Customer Support Consultant, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to explain a technical concept simply or handle a mock customer query.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare examples from past experiences where you successfully resolved issues, especially in a customer service context. Highlight your curiosity and willingness to learn.
✨Familiarise Yourself with the Company’s Products
Research the company’s Learner and Case Management Systems before the interview. Understanding their products will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Technical Questions
While SQL skills are desirable but not necessary, having a basic understanding of technical concepts can set you apart. Brush up on any relevant software applications and be ready to discuss how you would approach learning new systems.
