At a Glance
- Tasks: Deliver outstanding customer service and a variety of in-store services.
- Company: Join a successful high street service retailer with a fun team.
- Benefits: Competitive salary, uncapped bonus, free holiday homes, and birthday off.
- Other info: Full training provided; no experience needed!
- Why this job: Build a rewarding career with excellent progression opportunities.
- Qualifications: Positive attitude, great communication skills, and a willingness to learn.
The predicted salary is between 26624 - 26624 £ per year.
Location: Teesside & surrounding areas
Salary: £26,624 + uncapped bonus
Job Type: Permanent, Full Time
About the Role
We are looking for enthusiastic and customer-focused individuals to join our team as Branch Colleagues. This is an exciting opportunity to build a rewarding career within a successful high street service retailer. You will work across multiple branches once fully trained, delivering a range of services and providing excellent customer service.
What You'll Be Doing
- Providing outstanding customer service
- Delivering a variety of in-store services, including:
- Key cutting
- Watch and mobile phone repairs
- Engraving
- Shoe repairs
- Photo processing
- Maintaining high store standards
- Supporting team members across different locations
What We're Looking For
- A positive attitude and fun personality
- Excellent communication and customer service skills
- A willingness to learn new skills
- A smart and professional appearance
- A full driving licence and access to your own transport
- No previous experience is required, as full training will be provided.
What We Offer
- Competitive salary with achievable uncapped bonus
- Free holiday homes
- Birthday day off (in addition to annual leave)
- Paid leave for a child's first day at school
- Annual salary reviews
- Regular social events
- Excellent career progression opportunities – we promote from within
Working Hours
40 hours per week, 5 days out of 7 (including weekends). Overtime available once trained.
Apply Now
If you're looking for a varied and rewarding role with great career prospects, we'd love to hear from you.
Branch Colleague Teesside in Stockton-on-Tees employer: Timpson
Join our dynamic team in Teesside as a Branch Colleague, where you'll enjoy a vibrant work culture that prioritises customer service and employee development. With competitive salaries, uncapped bonuses, and unique benefits like free holiday homes and a birthday day off, we foster an environment that encourages growth and camaraderie among colleagues. This is not just a job; it's a pathway to a fulfilling career with ample opportunities for advancement within a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Colleague Teesside in Stockton-on-Tees
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Timpson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Timpson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Colleague Teesside in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Timpson:Your cover letter is your chance to shine! Tell us why you want to work at Timpson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Timpson!
How to prepare for a job interview at Timpson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
