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- Tasks: Support our Mobile Locksmith team by managing calls and optimising workloads.
- Company: Join Timpson, one of the best places to work in the UK!
- Benefits: Competitive salary, full-time hours, and a friendly team environment.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be part of a vital service that helps customers in emergencies.
- Qualifications: Great communication skills and a self-motivated attitude are key.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Locksmith Support Advisor to provide an excellent support service to our Mobile Locksmith / Security Team and Customers, ensuring that all calls are dealt with in a friendly and efficient manner to enable a smooth and seamless service. Working as part of a team, you will be responsible for supporting the optimization of our Locksmiths' workload. You will need to be self-motivated and able to make quick decisions.
Position: Locksmith Support Advisor
Location: Wythenshawe, Manchester, UK
Wage: Competitive/Negotiable
Job Type: Permanent/Full-time
Hours: The hours are 40 per week over 5 days, Monday to Saturday (Saturday on a Rota basis) between the hours of 8.00 am to 6.00 pm.
Key Responsibilities:
- Making and receiving telephone calls/emails from Customers and Locksmiths
- Logging all jobs and liaising with Locksmiths and other workshops
- Job completions - this will include closing jobs with locksmiths and customers, updating portals and chasing payments
- Drive revenue-seeking opportunities to exceed customer expectations and requirements
Essential Skills:
- Excellent telephone manner
- Knowledge of Windows 10, Microsoft Word, Excel and Internet
- Great communication and negotiation skills
- Self-motivated with great attention to detail and strong decision-making skills
- Able to use own initiative in solving problems
- Abundance of common sense
- Ability to show empathy - our customers rely on us as the 4th emergency service!
- Flexibility and ability to adapt to changing Department needs.
These skills would be a bonus! But they aren't essential.
Previous experience within an outbound sales environment and upselling is desirable.
Good geographical knowledge.
Closing date: Friday 10th October 2025.
For more information or to apply, email Dan.Graham@timpson.com.
Locksmith Support Advisor in Manchester employer: Timpson
Contact Detail:
Timpson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Locksmith Support Advisor in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Timpson. Understand their values and what makes them one of the best places to work in the UK. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers and locksmiths over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with handling calls and addressing customer needs.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in the past. Highlight your ability to make quick decisions and use your initiative – these are key for the Locksmith Support Advisor role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Timpson site. It shows you're serious about the position and gives you a better chance of standing out from the crowd.
We think you need these skills to ace Locksmith Support Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers and locksmiths, make sure your application highlights your excellent telephone manner and communication skills. We want to see how you can connect with people and keep things friendly and efficient!
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, mention any experiences where you've had to log jobs or manage information accurately. We love candidates who can keep everything organised and on point!
Demonstrate Your Problem-Solving Skills: We need someone who can think on their feet! In your application, share examples of how you've used your initiative to solve problems in the past. Show us that you can handle the unexpected with a cool head!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at Timpson
✨Know Your Stuff
Before the interview, brush up on your knowledge of locksmithing and security services. Familiarise yourself with common terms and processes, as well as the tools used in the industry. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your Communication Skills
Since you'll be dealing with customers and locksmiths over the phone, practice your telephone manner. Try role-playing with a friend to ensure you sound friendly and professional. Remember, clear communication is key to providing excellent support!
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've had to make quick decisions or solve problems. Be ready to share these during the interview to showcase your ability to think on your feet and use your initiative.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Share instances where you've collaborated with others or adjusted your approach based on new information. This will show that you're a team player who can thrive in a dynamic environment.