At a Glance
- Tasks: Provide excellent customer service and learn various skills in our branches.
- Company: Timpson, a family-run business with a strong culture of trust and support.
- Benefits: Free holiday homes, generous bonuses, and paid time off for special occasions.
- Other info: Dynamic work environment with ongoing training and mental health support.
- Why this job: Join a fun team and enjoy great career progression opportunities.
- Qualifications: Personality and communication skills are key; no specific qualifications needed.
The predicted salary is between 26100 - 31900 £ per year.
Due to expansion, we are looking for great personalities who are excited about customer service and are interested in being trained in our services to provide relief cover to our branches before taking on their own branch. Full training is given in all our services of shoe repairs, key cutting, engraving, watch repairs and our associated photo brands.
Applicants must appear smart and have excellent communication skills. The successful applicant will receive training in retail management and above all first class customer service. Excellent benefits, generous bonus scheme and benefits which include free use of holiday homes, paid birthday off, annual salary review among others. Excellent promotion prospects. OTE 29k.
This position is for the Greater Belfast/Lisburn area so will involve travel to cover the local branches. Travel expenses are paid daily. 40 hours over 5 days including weekends.
What We Offer: Taking care of our colleagues is our top priority. Every year, we measure our “happiness index” to understand how our team feels and how we can improve. In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:
- Free holiday homes
- Achievable uncapped bonuses
- Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
- An extra day off for your birthday
- Paid day off for a child’s first day at school
- Annual salary reviews
- Regular social events
- £1000 weekly lottery draws
- Excellent promotion prospects
- Ongoing skills training
- £100 bonus when you get married
- Mental health support, including free flu jabs and a 24-hour helpline
Who We’re Looking For: We value personality over qualifications. Ideal candidates are positive, friendly, confident, and great communicators. We welcome applicants from all backgrounds, including ex-offenders.
Who We Are: As a family-run business since 1865, Timpson is proud to be the largest service retailer in the UK with over 2300 stores nationwide. We pride ourselves on our culture of trust, giving colleagues the freedom to excel in their roles. If you're interested in varied work and career progression, this could be the right role for you!
Next Steps: To apply, click the button below and fill out the application form. We look forward to meeting you!
Mobile Colleague (A7) in Lisburn employer: Timpson
Timpson in Stirling is an excellent employer, offering a supportive work culture where team members can thrive and grow. With comprehensive on-the-job training, generous holiday allowances, and a focus on customer satisfaction, employees are empowered to develop their skills while contributing to a friendly and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Colleague (A7) in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Timpson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Timpson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mobile Colleague (A7) in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Timpson:Your cover letter is your chance to shine! Tell us why you want to work at Timpson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Timpson!
How to prepare for a job interview at Timpson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
