At a Glance
- Tasks: Support our Mobile Locksmith team and provide excellent customer service.
- Company: Join Timpson, one of the best places to work in the UK!
- Benefits: Competitive salary, full-time hours, and a friendly team environment.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be part of a vital service that helps people in emergencies.
- Qualifications: Great communication skills and a self-motivated attitude.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Locksmith Support Advisor to provide an excellent support service to our Mobile Locksmith / Security Team and Customers, ensuring that all calls are dealt with in a friendly and efficient manner to enable a smooth and seamless service. Working as part of a team, you will be responsible for supporting the optimization of our Locksmiths' workload. You will need to be self-motivated and able to make quick decisions.
Position: Locksmith Support Advisor
Location: Wythenshawe, Manchester, UK
Wage: Competitive/Negotiable
Job Type: Permanent/Full-time
Hours: The hours are 40 per week over 5 days, Monday to Saturday (Saturday on a Rota basis) between the hours of 8.00 am to 6.00 pm.
Key Responsibilities:
- Making and receiving telephone calls/emails from Customers and Locksmiths
- Logging all jobs and liaising with Locksmiths and other workshops
- Job completions - this will include closing jobs with locksmiths and customers, updating portals and chasing payments
- Drive revenue-seeking opportunities to exceed customer expectations and requirements
Essential Skills:
- Excellent telephone manner
- Knowledge of Windows 10, Microsoft Word, Excel and Internet
- Great communication and negotiation skills
- Self-motivated with great attention to detail and strong decision-making skills
- Able to use own initiative in solving problems
- Abundance of common sense
- Ability to show empathy; our customers rely on us as the 4th emergency service!
- Flexibility and ability to adapt to changing Department needs.
These skills would be a bonus! But they aren't essential. Previous experience within an outbound sales environment and upselling is preferred. Closing date: Friday 10th October 2025.
For more information or to apply, email Dan.Graham@timpson.com
Locksmith Support Advisor employer: Timpson Ltd
Timpson is renowned for its supportive and inclusive work culture, making it one of the best places to work in the UK. As a Locksmith Support Advisor in Wythenshawe, Manchester, you will benefit from competitive wages, a permanent full-time position, and opportunities for personal growth within a dynamic team environment. With a focus on employee well-being and development, Timpson offers a unique chance to contribute to a company that values its staff and prioritises customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Locksmith Support Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Timpson. Understand their values and what makes them one of the best places to work in the UK. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers and locksmiths over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with handling calls and addressing customer needs.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in the past. Highlight your ability to make quick decisions and use your initiative – these are key for the Locksmith Support Advisor role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows that you’re proactive about joining the team.
We think you need these skills to ace Locksmith Support Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your skills. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Locksmith Support Advisor role. Highlight your relevant experience and skills, especially those related to customer service and problem-solving. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your key points effectively – it’ll help us understand your fit for the role quickly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Timpson Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of locksmithing and security services. Familiarise yourself with common terms and processes so you can speak confidently about how you would support the team and customers.
✨Show Off Your Communication Skills
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with discussing your experience and how you handle customer interactions.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past where you've had to make quick decisions or solve problems on the spot. Be ready to share these during the interview to show that you can think on your feet, just like they need in a Locksmith Support Advisor.
✨Emphasise Teamwork and Flexibility
This job is all about working as part of a team and adapting to changing needs. Prepare to discuss how you've successfully collaborated with others in previous roles and how you can be flexible in a fast-paced environment.
