At a Glance
- Tasks: Serve customers with various services and complete daily acts of kindness.
- Company: Timpson, a friendly service-based retail company.
- Benefits: Competitive pay, uncapped bonuses, free holiday homes, and discounts.
- Other info: Great promotion prospects and ongoing skills training available.
- Why this job: Join a supportive team and make a positive impact every day.
- Qualifications: Personality matters more than experience; be positive and motivated.
The predicted salary is between 25480 - 25480 £ per year.
Timpson, a service-based retail company, is seeking a Branch Manager / Mobile Colleague for the Bromley, Croydon area.
Location: Bromley, Croydon (and surrounding area)
Job Type: Permanent Full Time
Pay: Starting at £25,480 per annum, increasing to £26,520 per annum following a successful trial period, including uncapped weekly bonus.
Hours: 40 hours over 5 days, including weekends, with overtime opportunities available after training.
Responsibilities:
- Your day-to-day responsibilities will include serving customers with a wide range of services, such as key cutting, watch and mobile phone repairs, engravings, shoe repairs, photo processing, and dry cleaning.
- Training will be provided from day one; you will be guided through procedures and expected to build the required skills quickly.
- Complete an act of kindness for customers or colleagues every day.
Qualifications:
- We value personality over formal qualifications.
- Ideal candidates are positive, friendly, and confident.
- Great communicators.
- Motivated to learn and work in a team.
- Experience in retail or hospitality is welcomed but not required.
Benefits:
- In addition to a competitive wage and uncapped bonus, employees enjoy:
- Free holiday homes.
- Discount card (up to 90% off for colleagues, up to 25% off for friends and family).
- An extra day off for your birthday.
- Paid day off for a child’s first day at school.
- Annual salary reviews.
- Regular social events.
- £1,000 weekly lottery draws.
- Excellent promotion prospects.
- Ongoing skills training.
- £100 bonus when you get married.
- Mental health support, including free flu jabs and a 24‑hour helpline.
- … and more.
Equal Opportunity Statement: Timpson welcomes applicants from all backgrounds, including ex‑offenders, and is an equal opportunity employer.
Branch Colleague / Branch Manager A27 in London employer: Timpson Group
Snappy Snaps is an excellent employer for those seeking a rewarding role in customer service within a vibrant team in Omagh. With a focus on employee development, you will benefit from comprehensive training and a supportive work culture, alongside perks like holiday homes and discounts that enhance your overall experience. Join us to grow your skills while enjoying a fun and engaging workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Colleague / Branch Manager A27 in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Timpson Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Timpson Group!
We think you need these skills to ace Branch Colleague / Branch Manager A27 in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Timpson Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Timpson Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Timpson Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Timpson Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
