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- Tasks: Manage a vibrant Dry Cleaning Hub and ensure top-notch service and operations.
- Company: Join a dynamic team focused on excellence and customer satisfaction.
- Benefits: Full training, flexible hours, and opportunities for personal growth.
- Why this job: Lead a team, enhance customer experiences, and make a real impact.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: A supportive environment where your leadership can shine.
The predicted salary is between 28800 - 43200 £ per year.
Job Purpose: To effectively manage Dry Cleaning Hub branch. To ensure the correct policies and procedures are complied with in line with company strategy, to ensure an excellent service is provided to the receiver branches and promote a positive working environment for the hub employees. As hub manager you should always be looking to maximise both the sales and the profitability of your branch.
Key Responsibilities and Accountabilities:
- Ensure high standards are always maintained including housekeeping, maintenance, and stock management, including stockholding, ordering, usage and organization.
- Administration, training and daily tasks and responsibilities.
- To promote excellent customer service to all the receivers from all colleagues, including regular contact with receivers, regarding any issues concerning garments or admin.
- To make sure that the hub runs with the correct hours to offer the Next day service for the receivers.
- To help resolve & give best advice to all receivers regarding complaints.
- Ensure that regular quality control checks are carried out and reflects the standard set in the training manuals.
- Security of premises, stock, fittings and machinery.
- Carry out branch stocktaking.
- Carry out daily and weekly administration.
- Mentor and provide support and training for all your staff.
- Ensure compliance with hub opening and closing times.
- Ensure all colleagues adhere to the company operating procedures.
- Ensure all colleagues wear the company uniform.
- Effectively manage all colleagues to ensure a happy and efficient service.
- The responsibility for employees health and safety does not rest entirely with the Company and its management. The employee, irrespective of their position in the Company, has a legal duty to comply with the law and to ensure that the workplace is safe for everyone.
- In accordance with your Terms and Conditions of Employment, the employee should recognise that they are required to operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first class service to its receivers.
Experience: Full training provided in becoming competent in providing all the services within a Hub Branch and demonstrate the ability to carry out people management.
Skills / Qualities:
- Excellent organisational skills and ability to plan effectively highlighting the ability to prioritise accordingly.
- Excellent customer service skills.
- Effective Time Management skills.
- Good written and verbal communication skills.
- Able to provide leadership skills and be a team player.
- Ability to work unsupervised.
- Ability to demonstrate problem solving skills.
- Clearly demonstrate the ability to prioritise.
- Demonstrate team spirit and provide motivation among colleagues.
- Set standards by leading by example.
Dry Cleaning Hub Manager in Bellshill employer: Timpson Group
Contact Detail:
Timpson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dry Cleaning Hub Manager in Bellshill
✨Tip Number 1
Network like a pro! Reach out to people in the dry cleaning industry or related fields. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! When you get an interview, be ready to discuss how your organisational and customer service skills can benefit the hub. Use real-life examples to demonstrate your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Dry Cleaning Hub Manager in Bellshill
Some tips for your application 🫡
Show Your Leadership Skills: As a Dry Cleaning Hub Manager, we want to see how you can lead a team. Share examples of how you've motivated colleagues or resolved conflicts in the past. This will show us you're ready to take charge!
Highlight Your Customer Service Experience: Customer service is key in this role! Make sure to include any relevant experience where you've gone above and beyond for customers. We love candidates who understand the importance of keeping receivers happy.
Be Organised and Clear: We appreciate a well-structured application. Use clear headings and bullet points to make your skills and experiences stand out. This shows us you have the excellent organisational skills we’re looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Timpson Group
✨Know Your Hub Inside Out
Before the interview, make sure you understand the key responsibilities of a Dry Cleaning Hub Manager. Familiarise yourself with the company's policies and procedures, as well as their approach to customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a hub manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate colleagues and maintain a positive working environment, as this is crucial for the role.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Be ready to discuss how you've handled customer complaints in the past and what strategies you used to ensure satisfaction. Showing that you can provide excellent service will set you apart from other candidates.
✨Demonstrate Organisational Skills
The job requires excellent organisational and time management skills. Prepare to talk about how you prioritise tasks and manage stock effectively. You might even want to share specific tools or methods you use to stay organised, as this will illustrate your capability to handle the responsibilities of the position.
