Description
Summary
The Warehouse Administrator supports the day-to-day operation of the warehouse by processing customer orders, stock movements, and shipping documentation accurately and on time. This is a temporary maternity-cover position for approximately 12 months. The role helps maintain inventory accuracy, audit-ready operational records, and effective communication with transport providers, suppliers, customers, and internal teams.
Qualifications
Responsibilities
- Process customer orders accurately and on time, ensuring all system and operational requirements are completed.
- Coordinate carrier bookings, collections, dispatch schedules, and shipment tracking to support on-time delivery.
- Prepare shipping documentation, courier labels, inbound delivery paperwork, and accurate dispatch records.
- Process stock receipts, transfers, adjustments, and other inventory transactions in WMS and ERP systems.
- Check inbound deliveries against purchase orders and investigate damaged, missing, rejected, or discrepant stock.
- Support cycle counts, stock takes, stock discrepancy investigations, and inventory reporting.
- Maintain accurate, audit-ready warehouse records, filing systems, and system data in line with company procedures.
- Produce operational KPI reports and performance metrics and provide administrative support to the Operations Manager.
- Respond to customer enquiries and work with suppliers, transport providers, and internal teams to resolve order, delivery, and stock issues.
- Support health and safety record keeping and follow warehouse quality, safety, and operational procedures.
- Assist with picking, packing, and dispatch during busy periods, seasonal peaks, staff absence, or where business needs require support, and perform other duties as assigned.
Requirements
- Previous experience in warehouse, logistics, or supply chain administration.
- Strong attention to detail, accuracy, and a methodical and organised approach to work.
- Proficiency in Microsoft Excel, Word, and Outlook, with experience using WMS and/or ERP systems; Oracle experience is desirable.
- Good organisational, planning, prioritisation, and time-management skills in a fast-paced warehouse environment.
- Clear communication skills, a customer-focused mindset, and the ability to build effective working relationships.
- Reliable, proactive, and self-motivated, with the ability to work effectively both independently and as part of a team; reporting and operational data analysis experience is desirable.
Working Conditions / Physical Requirements
- Work performed in a warehouse and office environment in Northampton.
- Regular interaction with the Operations Manager, warehouse team, customers, suppliers, transport providers, and internal teams.
- Regular computer-based administrative work and occasional physical activity, including picking, packing, dispatch, or handling stock when operational support is required. Flexibility may be required during busy periods, seasonal peaks, or staff absence.
